The AT&T Store at The Rim in San Antonio offers phones, tablets, smartwatches, and connected devices, along with wireless data plans for every need, including unlimited and prepaid options with nationwide 5G service. Reviews consistently highlight the excellent and welcoming staff at this location. Multiple customers report never having to wait long and describe the service as amazing, incredible, sweet, nice, and supportive. Specific employees are frequently praised for being patient, thorough, and understanding, especially when helping with upgrades, billing issues, setting up new lines, or assisting older family members. These outstanding employees provide smooth transactions and resolve problems, leaving customers feeling confident and their issues resolved. The store is noted for providing great customer service that transforms a stressful experience into a positive one.
Sylvia was amazing. FYI When you get a questionnaire via text read the questions well because you don’t want to give an unsatisfactory response. Writing this review to clarify how awesome Sylvia was and her assistance to resolve the issue I had with my billing as well as help me get my son another line.
July 2025
Samantha was amazing in helping us with upgrading our WiFi on our phone . We never have to wait long at the Rim location in San Antonio & the staff is always so nice & welcoming ! Thank you !!
May 2025
Salma at the The Rim ATT store was incredible!!! She was so sweet and patient with my 90 year old dad! She’s a keeper and you don’t always find good customer service anymore!
