Verizon has received positive feedback from customers visiting their stores in San Antonio, particularly at the Rim and La Cantera locations. Many reviews highlight the exceptional service provided by staff members such as Doug, Nate, and Yessi. Customers appreciate the friendly and helpful assistance, noting that their experiences were enjoyable and efficient. One customer mentioned how Yessi went above and beyond by staying after closing time to help set up a phone, showcasing a commitment to excellent service. Another customer praised Jared for quickly resolving issues with a phone, reinforcing the knowledgeable support available at the store. Despite some initial hesitations due to previous negative reviews, many customers left satisfied, with a sense that positive experiences are often overshadowed by complaints. Overall, Verizon is recognized for its convenient location, top-notch service, and a team willing to help customers effectively with their mobile and internet needs.
Doug Coleman was exceptional to work with. He went over and above to help us during a difficult time in our lives. He spent lots of time with us, kept us informed, contacted others to obtain information and he was very kind and compassionate. He is a treasure for the Verizon Company. Thank you Doug!
February 2026
I suggest going before 5pm if possible. The staff is great but the after work rush is a bit much. The wait times can get stretched. They are very helpful and will get you sorted.
January 2026
We stopped in to drop our old phones off and Rich was very helpful in the process. Thanks for all the help Rich!
