Cash America Pawn receives mixed reviews highlighting significant inconsistencies in customer service and policy. Multiple customers report negative experiences, including a layaway item being sold before payments were complete, resulting in a refund of only 15% of the money paid. One location is specifically criticized for horrible customer service. However, other reviews praise specific staff members for providing fantastic, stellar service. Employees named Sam, Max, Andrew, and Avery are repeatedly commended for being helpful, professional, patient, and willing to go out of their way to work on prices, saving customers money and securing great deals on items like jewelry, firearms, and games. Conversely, another staff member is described as having a disgusting attitude and interfering with agreements. The experiences vary drastically, with some customers vowing never to return due to feeling tricked, while others highly recommend the shop and state they will keep coming back because of the excellent service from particular individuals.
Juan and the rest of the staff are great, very professional and very friendly. I also find great electric, acoustic guitars and guitar amplifiers!! We always shop here and find great items!
March 2026
Good deals good customer service will continue to come back Mr Patrick and Jason were so helpful and they are awesome
June 2024
1st store on Dugas & Military =HORRIBLE customer service from Man Bun & beard. Drove further & Sam on Culebra saved the day! You need more Sams, less Man Buns. Will not return to Dugas location. Sam won my business! ?????⛳️
