Cash America Pawn receives mixed reviews highlighting significant inconsistencies in customer service and policy. Multiple customers report negative experiences, including a layaway item being sold before payments were complete, resulting in a refund of only 15% of the money paid. One location is specifically criticized for horrible customer service. However, other reviews praise specific staff members for providing fantastic, stellar service. Employees named Sam, Max, Andrew, and Avery are repeatedly commended for being helpful, professional, patient, and willing to go out of their way to work on prices, saving customers money and securing great deals on items like jewelry, firearms, and games. Conversely, another staff member is described as having a disgusting attitude and interfering with agreements. The experiences vary drastically, with some customers vowing never to return due to feeling tricked, while others highly recommend the shop and state they will keep coming back because of the excellent service from particular individuals.
Always a welcome feeling when you enter the store. They have the store and the merchandise clean. I like the variety of merchandise. I am not a fan of firearms so that part I didn't like. The manager Mrs. Eva helped me which she did a wonderful job.
August 2026
The staff helped me get my money back from a online scammer 👍
August 2026
I just needed cash they didn’t give me what I wanted but it’s alright.
