April 2026
I have been trying to get my lost credit card replaced for two weeks. Two online requests and multiple phone calls and 2 weeks later they still can't manage to mail me a new card. The customer service will straight up lie and hang up on you.
March 2026
I moved to a state with no Citibank branches. I tried to close my Trust account by mail because Trust account can not be closed by phone. Just to get the correct address to mail my closure request was a HELL. Talked to 5 supports and 2 managers, each gave me a different address to mail my request to.
February 2026
This is the worst customer service. Unable to speak to someone in regards to someone trying to open an application in my name. This is unacceptable for a bank. I see that they have terrible reviews. I tried for an hour without any result.
