About DoubleTree by Hilton Hotel San Antonio Downtown
The DoubleTree by Hilton Hotel San Antonio Downtown offers a mixed experience for guests. On the positive side, the hotel is described as clean, with comfortable beds and a welcoming staff. The location is convenient, with a free shuttle to the Riverwalk area. The shuttle driver, Jose, is praised for his excellent service and accommodating nature. The lobby also has a nice vibe for guests to enjoy. However, some guests have had less pleasant experiences. Complaints include damp, moist rooms, disruptive noise from nearby emergency services, and issues with the on-site restaurant, such as a poorly cooked steak. There were also problems with the hotel's billing, with one guest reporting an attempted unauthorized charge to their card upon checkout, which was only resolved after escalating to a manager. The shuttle service also received some criticism, with one guest reporting the driver failed to pick them up as scheduled, forcing them to take a costly cab ride instead. Overall, the DoubleTree by Hilton Hotel San Antonio Downtown seems to provide a mixed bag of experiences. Guests can expect clean, comfortable accommodations and friendly staff, but should be aware of potential issues with the facilities, services, and billing.
Friendly staffs and good place to stay with affordable prices
January 2026
This hotel is beautiful. Exceeded all expectations
December 2025
Lovely hotel, clean and staff very welcoming Comfortable beds When booking in we were asked if we would like welcoming cookies, but did not receive any! I read previous reviews and was sceptical after booking as people had written bad reviews, it just proves, don't believe everything you read
