Macy's, known as the Great American Department Store, has been a retail leader since 1858 with over 740 locations and an online presence. The Rogue Valley Mall location features a clean and organized environment, offering a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, and Estee Lauder, as well as housewares and furniture. While the return policy is strict, some customers appreciate the helpfulness of the staff. Positive experiences include exceptional service at the fragrance counter and assistance in various departments. Customers also enjoy great deals at the backstage store, making it a popular shopping destination. Overall, Macy's provides a diverse shopping experience with both quality products and attentive service.