Macy's, known as the Great American Department Store, has been a retail leader since 1858 with over 740 locations and an online presence. The Rogue Valley Mall location features a clean and organized environment, offering a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, and Estee Lauder, as well as housewares and furniture. While the return policy is strict, some customers appreciate the helpfulness of the staff. Positive experiences include exceptional service at the fragrance counter and assistance in various departments. Customers also enjoy great deals at the backstage store, making it a popular shopping destination. Overall, Macy's provides a diverse shopping experience with both quality products and attentive service.
I want to return Father's Day present and 2 dresses that were small the employees were very friendly professional, fast and then from the refunds, I had to find the men's department walking distances is very difficult for me. Everyone I asked for directions was very kind and helpful. Great store.
March 2026
Very helpful people that work there. If they can't help you they find someone who can help you. Great store l shop there all the time.👍👍👍
March 2026
GREAT customer service from Ivone everytime I visit the perfume department!! I appreciate her kindness and patience. THANK YOU!!
