Metro by T-Mobile at 3850 S New Braunfels Ave Ste 107 offers great prepaid plans and a selection of 5G phones from Apple, Samsung, and OnePlus. The staff is friendly, helpful, and knowledgeable, providing excellent customer service. Customers appreciate the staff’s patience, especially when dealing with questions or complex issues, and many mention that they received the best deals after visiting multiple stores. The store is praised for its honesty and professionalism, with staff members like Angelica and Destiny being recognized for their dedication. Customers have had positive experiences purchasing new phones, getting accessories like cases and screen protectors, and resolving issues such as refunds. Despite some disturbances from unruly customers, the staff remained professional and maintained a high standard of service. Overall, this Metro location is highly recommended for its friendly environment, helpful employees, and good deals on prepaid plans and phones. It’s a reliable place for customers looking for quality service and competitive prices.
Thank you for az helping me get WiFi it was fast and easy he also helped me recover my pin
March 2026
Great experience. Been with metro a while and I never take advantage of the upgrades but I went in today n Riz clarified all the benefits that thy offer and I finally made the much needed upgrade. Ty Riz
March 2026
This is the only place I go to purchase my phones.They help me with everything. Even setting up my new phone. I am not tech savy so they help with things like saving photos, saving contacts. So many other things to get me going out the door. I appreciate all they do for me.
