New Balance offers a positive shopping experience with knowledgeable and helpful staff. Customers appreciate the patience and expertise of employees like Michelle, Christian, Angelica, and Matt, who take the time to understand individual needs. The staff uses tools such as foot scans and 3D scans to identify the best shoes and insoles for each person, making the process easy and comfortable. Many reviews highlight the friendly, non-pushy service that guides customers to the right fit and product. Customers leave satisfied, often with shoes and insoles that improve comfort and address foot issues. The store's staff is dedicated to providing personalized advice, ensuring a smooth and enjoyable purchase. Overall, New Balance is praised for its great customer service, knowledgeable staff, and products that meet specific needs, making it a trusted place for finding comfortable, well-fitting shoes.
Went in with multiple problem, and Michelle met all my needs. She had so much patience and was very knowledgeable of what I was looking for. I left with shoes and insoles and now I am extremely happy. THANK YOU Michelle.
October 2025
Matt was so helpful to my husband! He used the 3D scan and got him set up with the 860s. Easy, not pushy, and an effortless process. We will definitely be back to this location! Thanks Matt! :D
August 2024
I wanted to give a big thank you to Christian he was amazing , the customer service at this location was amazing. Christian went above and beyond to make sure I got the correct fit. He was very informative and I will definitely be coming back to this location.
