New Balance offers a positive shopping experience with knowledgeable and helpful staff. Customers appreciate the patience and expertise of employees like Michelle, Christian, Angelica, and Matt, who take the time to understand individual needs. The staff uses tools such as foot scans and 3D scans to identify the best shoes and insoles for each person, making the process easy and comfortable. Many reviews highlight the friendly, non-pushy service that guides customers to the right fit and product. Customers leave satisfied, often with shoes and insoles that improve comfort and address foot issues. The store's staff is dedicated to providing personalized advice, ensuring a smooth and enjoyable purchase. Overall, New Balance is praised for its great customer service, knowledgeable staff, and products that meet specific needs, making it a trusted place for finding comfortable, well-fitting shoes.
Shout out to Richard for the great experience! Will definitely revisit this store.
February 2026
Thank you for all of your help Diego! Love my new shoes!
January 2026
Worked with Richard today to find some road running shoes. He did a great job listening to my needs and then guided me through choosing a shoe that would work well for me. Store had a good selection of colors and sizes, even for my size 14. The store is clean, welcoming, and very well organized. Thanks Richard and New Balance!
