RBFCU - Leon Valley is a good bank where the staff and management give great service to each and every member. They are known for executing kindness and work with members to help with all their banking needs, including loans and paperwork. The branch offers free notary service. While some note that customer service hours are limited compared to other banks, closing at 6:00 PM and opening at 9:00 AM, the staff does their best to assist members as quickly and efficiently as possible. There have been past complaints about fees and communication, but the overall experience is described as a pleasure, with helpful and kind service.
My bank for years now. Phone system is kynna lame becuz after automated system & inputting all ur unfo, if u xfr 2 a rep they make u do it all over again. Just redundant. Other than that small deal, it is a great bank. Very supportive.
June 2026
Friendly atmsosphere. Representative with excellent customer service skills and professional problem solving skills.
February 2026
They replaced drive thru human help with automated ATMs. If I had known they were going to do that, I wouldn't have opened an account with them. I don't trust atm deposits due to previous issues. Definitely won't be recommending this bank anymore.
