RBFCU - Thousand Oaks is a well-managed credit union that provides a variety of banking services while prioritizing the economic well-being and quality of life for its members. The staff is consistently praised for their excellent customer service, with members highlighting the attentiveness and friendliness of employees like Alejandra and Jocelyn. Many customers appreciate the reasonable wait times and the convenience of services such as notary assistance right at the teller line. However, some reviews express concerns about the location's ATMs, which have been reported as malfunctioning. Despite this issue, the overall sentiment remains positive, with many customers feeling a welcoming atmosphere and valuing the bilingual services that enhance the experience.
Customer service is amazing and always there to help and answer any questions or concerns you have a always helps to fix any problems I have
December 2024
At this point I would avoid this locations ATMs. Sites ATM is actively malfunctioning not completing transactions. When location staff is informed they refuse to close lane while clearly seeing the inconvenience to customers from indoor monitors. Very disappointing
November 2024
Very well managed location. This is always a bank to depend on. Thank you Randolph Brooks! The staff is top of the notch! And the wait times are always reasonable. This location is to be taken care of ❤️
