Saks Fifth Avenue offers a mix of shopping experiences, highlighted by helpful staff and a great selection of products. Many customers have praised employees like Samantha at Louis Vuitton and MRS.BRITTANY for their outstanding customer service and recommendations. Lorena also received recognition for her exceptional assistance with makeup and skincare purchases. However, some customers have expressed concerns about the store's facilities, particularly the newly renovated women's dressing room, which has visibility issues that need addressing. While initial in-store experiences are generally positive, some shoppers reported frustrations regarding price adjustments. A recent customer noted that after purchasing a dress in-store, they discovered it was on sale online but faced difficulties getting a price match. This led to disappointment and a feeling of incompetence in handling online and in-store pricing. Despite these issues, the welcoming atmosphere and personal touches from staff keep customers returning frequently. Overall, Saks Fifth Avenue is a place where shoppers can find quality items and receive attentive service, but improvements in certain areas could enhance the overall experience.
Gigie is one of the best here at this location definitely go see her for all your questions. She is very informative.
December 2025
Fayad in the fragrance department was friendly, knowledgeable, delivered top notch service and went out of his way to help me find a fragrance I was looking for as a Christmas present that was outside of his counter!
December 2025
Ive been frequenting Saks for Fragrance and Skincare for years. Kaye (Fragrance) and Cody (Guerlain counter) at the North Star Mall in SA are by far the best. They are so knowledgeable and truly listen to the customer. Couldnt recommend them enough!
