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January 2024
First time Spectrum buyer for Cable & Internet, the process was smooth and easy. Sosa explained everything professionally and I was in and out of the store within 15 minutes. Ask for Sosa next time you stop by, she knows her stuff.
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August 2023
Lady from customer service blatantly hung up on me after I couldn't send a copy of my deed to their email within 10 seconds. I know we didn't get disconnected, because she got angry and said "I don't know what to tell you then" I'm a rude tone and hung up. Horrible customer service. Switching to AT&T.
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May 2023
3 techician visits and probably a dozen phone calls to customer service over the last 3 WEEKS and STILL NO INTERNET.They provided me 2 modems and 3 wifi routers, but none of them worked.I bought my own wifi/router combo and still no internet.I'm tired of dealing with y'all at this point.