Verizon offers mobile, 5G home internet, and business solutions. Customers can visit a store for assistance or find convenience online to schedule appointments or place orders. Online orders provide options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Reviewers describe the environment as good, with staff who are courteous and eager to help. Upon entering, customers are promptly greeted and offered assistance. While some experienced difficulties with online ordering and account access requiring thorough setup, others found the in-store experience highly positive. Specific praise was given for helpful staff members who took their time to update and transfer phones, and who went above and beyond to satisfy customer needs, even staying late. The professionalism, kindness, patience, and personality of the employees were highlighted as exceptional, making customers happy to stay with Verizon.
Just switched and was having issues with my phone. Hadn’t updated and transferred properly but Kalani there was very patient with my phone issues and he was able to fix the issues in a pretty short time. Definitely recommend going in and having Kalani help you. Great customer service!
July 2026
I would like to recognize Danielle and David or providing outstanding customer service. From the moment our conversation began, they were professional, patient, courteous, and genuinely committed to helping me. They listened carefully to my concerns, explained everything clearly, and made sure all of my questions were answered.
July 2026
Crystal was amazing. She had my devices ready to go and my number ported in what seemed like no time at all. My first interaction as a new Verizon customer, smooth and stress free. Thank you.
