Verizon at 12822 W Ih 10 offers an exceptional customer experience with a team dedicated to helping customers with their wireless needs. The staff, including Kalani and Armando, is known for their friendly and professional service, making every visit comfortable and enjoyable. Customers have reported easy upgrades for devices like Apple iPhones and Samsung Galaxies, often with great deals on new phones. The atmosphere is relaxed, and staff members greet customers warmly, often providing refreshments like water or ice cream to enhance the experience. Reviews highlight the patience and thoroughness of the consultants, especially when assisting those who may be intimidated by technology. Armando, in particular, has received praise for his willingness to go above and beyond, such as offering his personal contact number for further assistance. Many customers have expressed gratitude for the help they received, especially in sensitive situations, like retrieving important memories from broken devices. Overall, this Verizon location stands out for its excellent customer service and commitment to making every visit a positive one, earning high recommendations from satisfied customers.
Erik helped me answer all my questions and ran quotes for me when I was considering an upgrade. After being turned down at another location, he was SOO helpful. He even came in on his day off to help me after I had to leave abruptly the day prior. If you need help at this location, I highly recommend asking for Erik!
April 2025
Went in with a broken phone and was helped by Kalani. Process was super easy and lax getting an upgrade plus he helped me get a deal on the new phone. Really recommend this place.
March 2025
Went into the store was helped byKalani who was very helpful and patient with my issue and solved it.
