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“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”
“This teller name ELIAS was friendly, courteous and very helpful to have me reset the password to my bank account. This is very important to me. I haven't seen my account for a while. Thank you very much ELIAS”
“Our warmest Thank You to Chris Rodriguez! Chris went the extra mile to help my elderly mother with communicating to her credit card service department. We love this bank and branch because the people who work here treat us like family. Thank you for growing a wonderful Team!!”
“I have been with RFBCU for a few years now. Every visit is very pleasant. Today Alejandra was swamped as it seemed she was the only mobile teller around 1 pm. She was very attentive, greeted every customer with a smile so bright, I could hear it! I just want to give her an applause ????? for delivering excellent customer service!! Thank you !”
“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”
“Best rates, friendly staff, a little bit slow but that's because they're taking their time checking everything to make sure it's perfect, I've been a customer since that Branch opened and I go to other Banks and this Credit Union is the best”
“I’m writing this letter from a place of truth, care, and respect—for myself, for you, and for everyone who’s doing their best to serve others with integrity.
Doing right isn’t about being perfect. It’s about understanding the care it takes to help one another, to listen, and to grow. I’m not here to outshine anyone. I’m here to be honest, to be real, and to stand as someone who values character over competition.
Customer service, at its best, is about people trying to be the best version of themselves. It’s not about power or blame. It’s about learning through life’s experiences—lessons from God that shape us, humble us, and remind us that we’re all human. No one should be put on a high horse, and no one should be looked down on. We’re all part of the same company, the same community, and we all deserve respect.
If there’s a problem, go to the source. Don’t complain behind closed doors. Whether it’s an ATM issue or a misunderstanding, let’s work together to fix it the right way. Complaining doesn’t build character—accountability does. We all have defaults, but we also have the power to rise above them. Our character is shaped not by who we are on paper, but by how we treat others and how we honor ourselves.
I respect you. I respect my peers. I respect anyone who’s trying. And I ask that we all respect one another, flaws and all. Because that’s what it’s about—being proud of who we are, and letting others be proud of who they are too.
I’m autistic, and I’m proud. I’m proud of my voice, my journey, and my truth. And I’m grateful to those who help me along the way. Akaila, thank you for your help. And to everyone reading this—thank you for listening, and may you have a blessed day.
With respect,
Tatianna”
“I have had great experience with RBFCU. I use the one in Kerrville. They have done many transfers, plus all the usual tasks. Today, Juan helped me with the limit on my debit card so that I could run through a big charge. He was efficient and very polite. I am happy!”
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“I had a really good experience recently with a teller inside. She was so friendly and patient as my family had several things to cash and deposit. It took a while and she was never rude and very thorough with the transactions. I never got her name but the receipt says Teller 609.”