Financial Advising near Schertz, TX

“I love the employees at this location! The team, and especially Stephanie, are always so friendly and make me feel welcome at this branch. Thank you so much for being the best RBFCU Branch!!”

“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”

“Fantastic place services Great even with new personnel well trained Make sure that they provide the service they add additional or suggest seditional things that need to be taken care of fantastic superb service and a place”

“Don’t go late in the day if you need to do a cash deposit in the ATM it will be full.

Otherwise, the ATMs work well. The one time I had to go inside to deposit cash, the teller was very professional and polite.”

“I usually go to this location the staff is always so helpful and even a few minutes before close on a Saturday afternoon they had beautiful smiles for me as I walked in the door”

“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”

“This is my bank and I have been coming to it for about 5 years and have never had any issues with their services. Always friendly and fast so I am happy to bank with them at RBFCU.”

“I’m writing this letter from a place of truth, care, and respect—for myself, for you, and for everyone who’s doing their best to serve others with integrity.

Doing right isn’t about being perfect. It’s about understanding the care it takes to help one another, to listen, and to grow. I’m not here to outshine anyone. I’m here to be honest, to be real, and to stand as someone who values character over competition.

Customer service, at its best, is about people trying to be the best version of themselves. It’s not about power or blame. It’s about learning through life’s experiences—lessons from God that shape us, humble us, and remind us that we’re all human. No one should be put on a high horse, and no one should be looked down on. We’re all part of the same company, the same community, and we all deserve respect.

If there’s a problem, go to the source. Don’t complain behind closed doors. Whether it’s an ATM issue or a misunderstanding, let’s work together to fix it the right way. Complaining doesn’t build character—accountability does. We all have defaults, but we also have the power to rise above them. Our character is shaped not by who we are on paper, but by how we treat others and how we honor ourselves.

I respect you. I respect my peers. I respect anyone who’s trying. And I ask that we all respect one another, flaws and all. Because that’s what it’s about—being proud of who we are, and letting others be proud of who they are too.

I’m autistic, and I’m proud. I’m proud of my voice, my journey, and my truth. And I’m grateful to those who help me along the way. Akaila, thank you for your help. And to everyone reading this—thank you for listening, and may you have a blessed day.

With respect,
Tatianna”

“Help please. Debt card was cancelled due to potential fraud. This was good. RBFCU mailed me 3 new cards. Credit, personal checking, and business checking debt card. Recieved the new cards. Tried to activated but the employee who ordered the cards also cancelled them. Unable to activate. Okay. They made a mistake. Member services mailed me again new cards. The checking and business cards and again the cards failed to activate. Went to Branch. Asked why? Is it expensive to be mailing cards? Answer. They said No. We will mail you again another new set of cards. Who is the supervisor of member service? Irene. Please make sure it is done correctly. Guess what? They mail me new cards and they did not work. Back to the Branch. Mail cards for the 4th time. Answer. No. I said after 30 mintues speaking with member services. Here is my debt card and please escalate to senior management because a member should not have to experience going to a branch so many times and yet with no solution to the problem involving a debt card. Who is responsible? The Board Chair and CEO. Time for changes? Maybe. Let see what senior management and the CEO respond to my message? My message is a direct challenge to the CEO. Please don't answer me with call member services. Done that. Does not work. Please refer to RBFCU chair of the supervisory committee. Help me please.”