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“Been using for shipping and a drop off location for years now. They have been awesome. Complaints about charging for drop off is inaccurate. Many people don’t bring in the packages ready to drop off, most of the time needing a box and tape. I’ve never had an issue with shipping or drop off when drop off instructions were followed. Cannot recommend them enough as they are friendly and locally owned!”
10AM - 3PM
3118 FM 528 Rd, Webster
Shipping Centers
“Always very professional service with very knowledgeable staff who knows the fastest cheapest way to send packages. Very easy to ship from. It’s a pleasure to do business with them because it’s usually a hassle to ship packages. They make it easy.”
“I went to The Mail Box to ship a return Amazon purchase, an unassembled oversized chair and ottoman. The sweetest young lady, Brianna, helped me. She was extremely busy with at least 10 customers, Fed Ex, UPS and Fed Ex Ground drivers. She was so pleasant to each customer and came up with a great solution to my shipping issue. We are fortunate to have The Mail Box in our community. If I could give them ten stars, I would.”
“Staff is so patient and helpful. They have weighed things I need to ship and given me estimates even though I'm not shipping at the time. And they don't charge for tape!!”
“UPS store has always been great. They are polite. Helpful and always seen with a smile. The reason why I come here is the willingness to go the extra mile. I needed a strip of tape and was going to buy the roll and instantly said they’d take care of taping it not to worry. The store down the road was trying to get me to pay 7 bucks for it. Yes it’s my fault for forgetting my tape but this makes them so much better helping. Thank you!”
“We did a booklet of poems for my mom’s celebration of life. There was an issue with spacing they were helpful with making it better, then we realized after receiving the order that her last name was misspelled. I called staples and they allowed us to trade the order in with the corrected spelling. In our 3 trips to Staples everyone was very helpful and called to communicate with us. Julien was great! Thank you! The booklets are perfect!”
“The lady who works there or owns the place is a very kind and empathetic person.This is the only place I will ever go to fax my paperwork or ship out my items! Excellent and speedy service!”
“I had an issue with an Amazon return at the UPS Store, and Stacy went above and beyond to help me. I dropped off my package around 1:30, but Amazon had mistakenly given me only one return label instead of two. Later, I noticed I only received a refund for one item.
I went back to the store about 20 minutes before closing, and despite being busy with lots of returns, Stacy was so kind and genuinely helpful. She took my name, looked into it, and guided me through the process. After working with Amazon customer service, I realized they had sent me the same label again, and Stacy caught that right away. Eventually, Amazon sent the correct label, and thanks to Stacy, both returns were successfully processed.
Her patience, professionalism, and friendly attitude really stood out. It’s rare to find customer service like that these days. Great job, Stacy—I truly appreciate your help! Highly recommend this location.”
“Leaving this review for service from fedex delivery company. I recently had a package delivery I missed. Fedex went above and beyond to get the package to me after our location was reported as closed to get the package to me the following day. They followed up with me the following day to make sure we had great service on that delivery and ensured the package reached us. The customer service for that follow up call was American. I was very grateful for the follow-up. Fedex as a company is a lot more accountable than UPS.”
“I am always able to find items I am looking for at Staples because they have a wide variety. I also love that they support Women Owned businesses! When I do interact with employees they are always courteous and knowledgeable.”
“Love this place! One stop shop for all your postal needs and more. The owner was so nice and helpful even though I arrived 2 mins before they closed. $10 to get something notarized here”
“EXCELLENT customer service by Young Guy. I had several international shipments on three different days, that were quite complex, and he never missed a beat. I was happy, relieved and knew it was money well spent (DHL). I was in absolutely great hands extremely professional and efficient - highly highly recommend.They do you have all the options for Shipping.”
“The caucasian woman with short hair helped me find 2 boxes to put together to fit 2 scooters I needed to return. She put them together and packed them for me. She seemed to know everything about the place and could answer any questions I had. Both women were nice. Great experience”
“Enrique and Cori were so helpful and even though I kept running into roadblocks with my phone and messages from Walmart, they stuck with me and helped me till we came up with a solution. Every time I've been to the store I have left very happy and satisfied. I am definitely a return customer. Candace”
“Amazing staff that are fast and friendly! docking a star cause I was loaded up WAY too heavy. 82k pounds. Couldn’t go back as they closed. Had to wait 5pm-8am. (Currently 12am hoping I can go in at 8am and get this resolved quickly)”
“I visited this site completely lost w all the returns. Miss Catalina is so patient & helpful. I have been here several times. Everyone has always been rude & not helpful. Thank you Miss Catalina”
“Staff is always working hard and very helpful. I’ve seen the team there work together to help every customer out. (Even when customers get this place confused for USPS) Good Job!”
“No one ever has anything good to say about post offices in general so thought I’d share that the chill guy working the desk (Perez on his name badge) was helpful, kind, and gives off great vibes. ?”
“while the wait was kinda long, miss karen was able to help me figure out a billing error and qestion! very please with how she was able to figure out what happen and given a proper solution!”
“My second home for running shipments for my business. Best UPS Store in the area with great people. When I need help with things they adapt and work out a reasonable solution for pretty much everything. When there are peak crowds I know some people get impatient and may leave reviews that aren’t five stars but I’ve been there to see how they handle the negative vibe people and they are professionals. Highly recommended for growing businesses.”
“When I first started coming here, it was a nightmare because the trailer parking spaces were too close. After speaking to Terry, the general manager about my concerns, they made significant changes to help drivers get in and out safely without damaging their trucks. Terry had contractors make improvements on the fencing by adding barrier poles. They cleared out a section of parking spaces to allow easier access to the loading docks. They occasionally have the hostler drivers bring empty trailers from their off site to the drivers so they won't have to fight to move a trailer from a space that's only possible for hostler trucks. This service help drivers to stay on schedule. I know that drivers complain about this location but I have seen a marketable improvements over the past few months. I have watched supervisor Karla take charge and instruct her workers in a timely manner with tact and professionalism. The yard audit lady, Rosemary Martinez is a valuable asset to this company because she understands truck/trailer spacing and knows exactly what's on the yard at all times. Brianna has been helpful by always being professional, courteous, and a problem solver. Supervisor Victor, who works the night shift, has helped me out multiple times with drops and staging. It's obvious that the supervisors and managers care about their jobs. There is a high turnover rate at this facility which supports Amazon, but I hope that the previously mentioned employees stay on board permanently. Today, I had the opportunity to meet Kimberly. She has been checking me out of the facility for months but I never knew her name. She has always been courteous and professional with me. She is very patient with drivers and extremely confident. I hope that she stays at this facility permantly because she is a valuable asset to STG.”
“I always come here for Amazon returns. The sweet man with an accent (I believe his name was Efeem) is always nice when I go in. He always has a nice positive attitude and takes good care of his customers.”
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“Could not be any happier with the business cards! They came out SO nice! Simone was very helpful and made it such an easy process. I highly recommend this hidden gem ?”