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“Tre helped us with the many things we needed to achieve today with UPS. He was polite, attentive and knowledgeable! We're grateful for him and for UPS! He's a keeper!”
“Had a very stressful application that I’ve been trying to finish for several months. At the store I was missing a document and Taylor at the front desk was quick to print the missing document, notarize the application, and help me get it mailed. I appreciated his professionalism, patience, and will definitely be coming back to the UPS on Austin highway for my future shipping/mailing needs.”
“I went to the store to send off a package and my scan code wouldn't work so Cassi allowed me to print it at this location only to find out it needed to be sent Fedex. Any how Cassi was great and helpful the whole time.”
“Fantastic establishment. Convenient location mixed with a variety of different services including banners, signs and business cards. Quick and easy experience, definitely coming back!”
“Honestly, I gave it a 10 because as soon as I walked in, the staff was very friendly and respectful, greeting me right away. The young lady who helped me was not only kind but also assisted me with packing my shipment. She was truly wonderful professional and pleasant. This isn't the first time I've visited this store, and I won't hesitate to come back whenever I need to, because I truly trust ups”
“Went into this location today for the first time and I just want to say that Grace was absolutely amazing. I would give her 10 stars if I could, 5 for her friendliness and another 5 for her awesome customer service thank you :) will definitely be back.”
“I have been using this office for several years and have always had fast, courteous service. The staff has always been friendly and knowledgeable about any questions I had.”
“The manager here had outstanding customer service. He provided solutions and did what he could for the best outcome for my shipping. He went out of his way to make sure I would have a chance of low damage to my items, as well as creating a possibility to be reimbursed for any damage when there was no chance before. God bless him.”
“I often visit this store to drop off packages, but today I faced quite a challenge with a large, heavy box. I was pleasantly surprised when a kind gentleman came out to help me carry it inside. His assistance made a real difference, and I truly appreciate his thoughtfulness. Thank you for your help and for being so caring!”
“The older gentleman that works here is so nice and helpful! I had some trouble with a missing box and a claim and he fixed me right up! He provides awesome customer service!!!”
“Chris and Jay at the Thousand Oaks UPS Store definitely went above and beyond with the shipment of my very fragile item. The service was so prompt and my box was on its way in rapid succession. Jay even recommended a level of shipping that was quick yet maximized handling care. My item arrived unscathed and I was so happy with all of the service received. I would not hesitate to select their services again.”
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“Staff is always friendly and there’s a few staff members who have been there so long that they recognize customers and ask how their families are. Prices are very reasonable and being a brand name in everything “mail/shipping/copies” is always a plus when you want to trust the place you do business with. I love that Amazon also allows for returns here because they have made some huge improvements to streamlining the process with a self-service station.”