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“I was having trouble with my mortgage company saying I was behind 6 months and needed a large amount of money or they were going to take my home ! A realtor in Wichita falls ,Tonya Ruff hopped to help me find a bank to assist me in 1 day . She contacted the men at First United Bank and they saw me the next day ..Slade Hodges quickly assisted me in finding out the problem and THIS bank helped me to regain my home in 3 days and helped me finance the needed money to recover from the mistakes made .He treated me like i had been a customer for years not days. They were professional ,courteous, but most of all calming to my situation .I have been banking at another credit union for years , but when I get a day off you can bet I will be changing to this bank !! I have never been treated with so much professionalism and kindness from a bank before , they made me a believer that some Banks do care and want to help . You want a bank that listens , finds solutions , and has a personal touch go see Slade Hodges and Perry Curry at First United Bank in Wichita falls Texas ...Thank you gentlemen from the bottom of my heart ..”
“This is the third mortgage our family has used Andy Butler and his team at First Bank. They are exceptional, to say the least. The level of knowledge, ease of use, and responsiveness is world-class. I cannot perceive a better experience with a mortgage banker than we had with Andy. As for me and my family, he has customers for life.
Rodney Doyle”
9AM - 4:30PM
4019 Southwest Pkwy, Wichita Falls
Banks
“I had such a great experience with Sierra. She was super patient and friendly. She made me feel welcomed and thanked me for choosing Texoma bank. I would highly recommend seeing her to open an account or for any info about credit cards”
9AM - 4PM
2732 Midwestern Pkwy, Wichita Falls
Banks
“Katelyn made our experience as first-time buyers extremely pleasant and smooth. We’re grateful to her and the team for helping us buy the home we in love with. 100% recommend her to anyone looking for a mortgage or refinancing.”
“Been with them for 40 years. With multiple vehicles and one property bought with their assistance, they have yet to disappoint. Friendly smiles every single time I walk through door. They always make me feel welcome.”
“What a great experience. Rena that handles new accounts was just super, very friendly and professional. Just got a cd with 5.09 APY for 18 months. I rarely write reviews, but think you’ll be very pleased with everyone working here.”
8 - 11:30AM 1 - 5PM
2618 Old Iowa Park Rd, Wichita Falls
Banks
“I have used the Old Iowa Park location for many years and have always received wonderful service. I am within less than a mile and would hate to have to use any other location.”
8:30AM - 4:30PM
2903 Kemp Blvd, Wichita Falls
Banks
“I have been with them since Nov. 1982. I would not go anywhere else. People can trust USCU to help them bank safely and in today's world that's critical. I've had car loans personal loans questionable charges on card and every need has been handled expeditiously. Staff mem bers treat you well are friendly yet professional.”
9AM - 4PM
2525 Kell E Blvd #100, Wichita Falls
Banks
“I’ve banked with this company
For awhile now and they have some
Of the best employees Tera and the staff in the main
Lobby were great and always super helpful”
8:30AM - 6PM
4301 Barnett Rd, Wichita Falls
Banks
“Telller Alondra and supervisor Nichole are absolute life savers.
We went in for cashiers checks from one of their sister banks, and our bank was giving them trouble with the transactions. Alondra and Nichole both knew exactly what was wrong, what steps we needed to take to fix it, helped us stay calm while we were incredibly stressed, and never acted like we were an inconvenience despite our transactions taking quite a bit of their time. We are grateful for their patience and hard work!”
9AM - 4PM
301 S Ave D, Burkburnett
Banks
“I was having some issues with my account and the folks at prosperity were so welcoming and friendly. They got the problem fixed in a timely manner and I was very pleased with the service they provided.”
“When I moved here, I did what everyone does, I checked the ratings on all the locals banks. This bank has the highest ratings and it's always the customer that determines that. I was shocked to see the reviews of so many of the local banks! The staff here are so professional and helpful!”
“Rudy is an amazing employee! We had some issues with an account a simple mistake and he went out of his way to help us get everything fixed. He explained everything to us and was extremely polite. He is a wonderful gentleman who is great at his job and is very much appreciated. I hope his supervisor or manager sees this and understands how great he works! Thank you Rudy!”
8:30AM - 4:30PM
1401 Holliday St, Wichita Falls
Banks
“Staff was very helpful, Macy was super good and made me feel at ease; she was wonderful. I thought I may have been scammed and she help by putting a lock on my account t so I could go tomorrow and talk to someone.”
“This bank and its staff is very helpful and friendly The people here are very easy to talk to and listen when explaining your needs. Dlynn is always available to help with my questions and needs”
8:30AM - 4:30PM
909 Kramer Rd, Burkburnett
Banks
“Provide complementary Hot Dogs/ Cheeseburgers for your member appreciation days ! and or 5% earnings on interest. Consider Valuable CUpons or games for members.
Consider unforgettable annual meeting and banquet for members.”
“Tellers are always happy to serve you. The tellers get four stars. There's nothing convenient about closing at 6 PM for the customer. Some nights they stay open until 7 PM and the hours vary, which is confusing. Why not stay up till 7 PM every night that would be convenient.”
“January 11, 2025
I have been with First Bank since 2005 and receive EXCELLENT SERVICE at any branch.
Especially Kell location which is closer to my home ?. Their TV Star ⭐️ office employee there is always kind. I use the lobby tellers often and am recognized immediately.
The bank Loan Lady easily gave me a Loan to help pay for a walk-in shower for my wife who had Cancer. 6 months later, my wife died and the First Bank Loan Lady easily gave me a Loan for Funeral Services.
?❤️???
First Bank IS A+
My prior bank of 5 years
Texoma Community Credit Union
WAS unfair and friendly at times to me!!!!
My wife’s Union Square on Kemp was NOT supportive to me regarding her bank account where I had Power of Attorney over her finances☹️”
9AM - 5PM
300 E 3rd St, Burkburnett
Banks
“I moved to central Texas but kept my Burkburnett account open. I recently got a call from the fraud debt, charges in Singapore had hit my account. They quickly froze my account, gave me a number to call for a replacement card, here’s where it all went sideways. Number I was given just kept me on hold. Then transferred to another department. I was getting upset only to be told that they were a third party company, handling these requests. So I spent hours on hold or being transferred.
I called the Burk branch and a cheerful young lady named Lisa said I can get a card out to today . She then said the mail had been picked up for today but I will get it to the post office on my lunch hour.Things like this is why I kept my account 409 miles away!
Thank you so much Lisa!!”
“Maria, you are great at customer service! I was not in the best of spirits when I walked through the door but you changed that immediately!! I knew that whatever the outcome was, you would be kind about it!! Everything did work out though and I’m happy that I got to do business with you! Thanks again ❤️”
10AM - 7PM
2700 Central E Fwy #420, Wichita Falls
Banks
“Used to be a great bank. However, since the merger with 1st National of Wichita Falls, it has gone to complete garbage. Absolute worst experience I've ever had with a bank since they took over. I'm completely disgusted with what has transpired since.”
9AM - 5PM
901 Lamar St, Wichita Falls
Banks
“Andrea Holt was recommended to us by a family member who had just completed a home refinance with First Bank, and also by a good friend who is a realtor in Wichita Falls. Living in the Dallas/Fort Worth area, we were a little hesitant to use a bank in a different city, but after hearing such great recommendations from family and friends we decided to give Andrea and her team a chance. Within 24 hours, Andrea had us a much lower refinance rate than any bank in our area was able to offer. The entire process was seamless. Andrea updated us each day and promptly answered any questions we had during the process. The professional manner in which she handled our refinance was enough to make us customers for life, but the considerate and friendly attitude she has made us feel like we were working with a friend that had our best interest in mind. Cory & Erin”
“I opened an account and Victoria Frias was super attentive and professional, I am really grateful that they have staff who speak Spanish and are so friendly. She helped me every step of the way until the end, please don't let her go, I always recommend anyone who wants to open an account at Wells Fargo to go to this branch and look for Victoria”
“Katelyn Miller was absolutely fantastic to work with on getting our first mortgage. She made everything very simple and stress free. I would absolutely recommend her to anyone!”
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“I’ve been a member since 1979. Always had great service. I use their app daily without any problems. I have had a few payments held up by the anti-fraud program which can be a pain but at least they’re watching out for my welfare. Thanks for your service.”