“I looked everywhere for heat lamps during the freeze but everyone was sold out. I called South Texas Hardware in Somerset and spoke to the manager (Erica). She told me they had 5 left on the shelf and even reserved them for me until I got off work. Unparalleled customer service. Will always check with them before going to Lowes or Home Depot.”
“Every time I’ve been to the store someone always asked if I need help locating something and many times would walk me straight to the item couldn’t ask for better customer service. This is what home town service is all about, go to big box stores to see the difference night and day.”
“I love gardening and I decided to buy some soil, but I really don’t have the time or vehicle to carry the amount of bags I wanted so I ordered online. I got my soil delivered and I went ahead and added a box of flooring that I picked up curbside. both were very easy.”
“So, I used to be a Lowe's girl, but, recently, I have found Home Depot to have a better selection of plants - and plants is what I have wanted lately. We got some beautiful Gardenia plants. First, I only got one, but when I saw how pretty it was, and that the deer didn't bother it, I decided to pull up some unhealthy and ugly looking Rosemary plants and plant more Gardenias. They look lovely - such an improvement! I also got a couple of Jasmine plants, some Lantana and a couple of Salvia plants. During the quarantine, we have taken the opportunity to spruce up our home and landscaping, and Home Depot has been very useful. We got Granite Grip, a coating for concrete, to use on our front porch and walkway. I also want to get new cushions for an outdoor settee, and some solar lights. We're on a roll!”
“Had an excellent experience at this Home Depot! It was a fully stocked store with friendly staff. Sabrina was great and assisted us in Home and garden as well as helping us store items in areas car. We are grateful for our experience at this Home Depot and will return”
“Pathways are crowded but they almost always have what I need. I guess Lowe’s has a new thing where an over eager employee now helps with self check out. However, since Lowe’s has forced me to use self checkout without assistance for a decade I know how to use the registers better than the employees. So they went from no help to so helpful they slow me down. Just stay out of the way until I ask for something.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.