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“The gentleman who helps with the passport application was super helpful and had a wonderful personality. He was very nice and made feel welcome and guide me thru the process since it was the first time requesting the passport. Thank you very much. I didn’t ask for his name but he is a great team member.”
“I have gone to the branch on Cannon Drive for years. They are always so kind and professional. They have answers for any questions, especially Keith & Scott. Fabulous!”
“Mike is always so helpful! Everytime I come in hes been funny and helpful. Reading the other reviews must be from Karen's lol everyone her is so great! The only post office I will go to.”
“I have some USPS choices that I can go to but I really like going here because Eric Sr. is always providing great customer service. Doesn't matter if the day is busy, raining, rough. He is always there with a smile and makes my post office experience 100% welcoming. I appreciate that a lot for individuals who work in this industry. I mainly do package drop-offs at this location but it seems like they are efficient and knowledgeable in the services they provide. The only long part is if there is a line but it generally goes down pretty quick. I give 5 Stars because of Eric Sr.!”
“This office was incredibly helpful and welcoming during our passport appointment. Erica was not only knowledgeable but also warm and friendly, which made the experience so much more pleasant. I truly appreciate the time and assistance they offered. I would definitely recommend making an appointment at this location if you need to apply for a passport in person.”
“The man behind the counter that helped me 5 star service. He was so nice and helpful. He was not trained and couldn’t help with someone else’s passport. I know that’s a bummer for some.”
“The workers at this post office are outstanding so very, very nice and efficient. it is very refreshing to meet people who like their job. So unlike our other Lewisville post office. Some of those employees go out of their way to be rude...”
“Had to ship some items 2 times this week. The agent at this location in Richland Hills is the absolute BEST. Proactive, customer focused, cost conscious and friendly with a smile!!! Very much appreciated!!!!!”
“Drop orders off from my small business here all the time. Always have pre-paid USPS labels so they make it very smooth also with the new Click-N-Ship service. I always simply walk in, skip the line, drop off my packaged, and boom they mark them as shipped and handle them from there. They're always very friendly and my orders get shipped out quickly!! Thank you Roanoke USPS for all of y'alls stellar service.”
“Very nice and helpful people. A lot of reviews aren’t good but this is a small office with only 2 people working it so obviously it’s not going to be as fast but it is not usually packed at all so your in and out within 3-5 minutes.”
10:30AM - 1:30PM
1251 William D Tate Ave, Grapevine
Post Offices
“I had one of the best experiences I've ever had at a post office here. The clerk taking my packages and kindly scanning them for me and giving me a receipt was courteous and informative. Well I've had a ton of good experiences with USPS clerks unfortunately not all of them are like this. It's very nice to see someone doing their job with excellent customer service skills.”
8:30AM - 12PM
1501 Hall - Johnson Rd, Colleyville
Post Offices
“I rarely make reviews. But this location needs a credit. First time I applied for my passport and it was a very smooth and fast process. The name of the one who assisted me was Michelle. It was in and out. Bonus: she was very friendly and always smiles. Other staffs were very welcoming and willing to help out right away as well and this location was super clean! Thank you for your prompt service!”
“I come from Carrollton where Josey USPS manager refused to assist with a forwarding problem so truly appreciate how the staff here is so attentive and keep the line moving. Doesn't deserve the rating it has based on mail service, not this location”
“I had an issue with packages delivered in a locker at my cluster mailbox and I left a note for the postman and he actually brought the packages to my house the very next day. I even got a follow up call by Clay to ensure my issue was addressed. Very pleased with this interaction.”
“I will only speak from my personal experience. USPS Flower Mound has been very helpful with my packages being lost or delivered to another residence. They follow up promptly and I appreciate our delivery person. Our packages are delivered to our doorstep with proper care when the weather is horrible. When I visit the post office, lines can be long but the employees are pleasantly nice. I haven't had anyone rude to me or I haven't experienced it. (and I would send out a lot of packages). They work very hard with insufficient staff and just wanted to say we appreciate you.”
“We walked in to get three passport done after our appointments got cancelled the same day at another location and Alice Tran was very helpful and patient with us. We appreciate her work and willingness to help us.”
“I am a frequent flyer here due to our business and Mrs. Felicia and Mrs. Kim are so amazing and nice and always point me in the right direction of things I need.”
“This location is very easy to get to to drop off letters. I use it all the time as it seems to shave time off deliveries. The drop off boxes are just North of 635 on Royal Lane. My recent trip was right on the way with minimal disruption of my route. I didn't actually time myself, but pretty sure it took less than 20 seconds from time I pulled in, dropped in mail and was back on the street.”
“Everyone has been sweet as can be when I go here! I usually talk with Sylvia and she is so personable and helpful! And they always help me get the best option for my shipping!”
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“I would like to show my gratitude to my letter carrier today. She went beyond the call of duty. My husband took a fall just outside our front door. She came to my rescue by helping me get him back on his feet. I don’t know what I would have done without her kindness and for this I am most appreciated. If only I would have gotten her name. All I can say she delivered mail to 615 Warrington Lane on June 18th. Many, many thanks to her.”