The Verizon store in Southlake is known for its helpful and friendly staff, especially the manager, Dennis English, who receives high praise for his patience and customer-focused approach. Customers appreciate the quality time and attention they receive, noting that the store can be busy but staff make efforts to ensure a satisfying experience. Dennis has been commended for his expertise in handling device upgrades and plans, as well as easing worries about international charges and providing tailored recommendations. The staff also go beyond expectations, with team members like Brian N. and David offering assistance that exceeds customer needs. From converting an old iPhone to a newer model to helping with device returns and plan adjustments, the team demonstrates a willingness to take the time needed to ensure customer satisfaction. Customers value the knowledgeable and caring service, which makes them feel appreciated and confident in their choices. The store offers various convenient options for online orders, in-store appointments, pick-up, and same-day delivery, making it easy to access the latest mobile and internet services. Overall, the Southlake Verizon location is highly recommended for its dedicated team and quality customer service.
As I said they have great customer service and they get it done fast.
December 2023
Be patient and care will be shown. A very busy store, and each customer requires an investment of quality time to ensure a satisfying experience. Make sure you have the time to receive the qualitative attention they give.
December 2022
Brian N. was so helpful as we worked through an issue for more than an hour. He went above and beyond. We always have great customer service at the Southlake location.
