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“This is a great store. Greg went out of his way to help me get a new phone for my daughter. Joe also helped us. Both were patient, kind and knowledgeable. They helped us get the best deal and helped us through every detail of the process. I highly recommend this location and it's awesome staff!”
“You have to come here when you don'thave anything planned for the next 2-3 hours but they take good care of you. Isaac was super chill and worked fast with me, 100% recommend TMobile and especially this location. Staff always seems super friendly!! Eli is also a great helper!”
“Quay, the assistant manager, was very personable, quick, and efficient. He handled everything professionally and made the experience smooth and enjoyable. Great customer service — it definitely makes a difference!”
“London was extremely patient and helpful. As senior citizens we have trouble with the new technology and she took all the time we needed to explain our purchases. Many kudos to you, London! Thank you so much”
“Just left the store and have to say, Luke was so helpful! We've been having issues with our Internet and figured it was the router. He was able to get us a new router and a cheaper plan! Also very helpful in answering some questions about our account on some potential future issues. Left very satisfied.”
“After twenty years of giving my money to Verizon and Frontier, I finally jumped ship to Spectrum, and I couldn’t be happier with the decision. My expectations for a telecom provider are usually in the basement, but Spectrum has been spectacular across the board. The internet is extremely fast and reliable, and the mobile service has been great. What really stands out, though, is the quality of the people. Whether I’m talking to someone on the phone, visiting the store, or having technicians over to my house for wiring, everyone has been phenomenal and legitimately helpful. It’s rare to find a service provider that actually delivers on what they promise, but these guys are doing it.”
“Top recommendation for this store. Helpful staff with great service across all points. From start to end smooth process and really satisfied in the way the gentleman helped me”
“David the best sales rep.
Good on price and transferred all of my data to new phone, explained all the features of the new iPhone
Most recommended”
“I used to greatly dislike going into a Tmobile store. Though, we came into this store as we knew we had time & patience.
Let me tell you! We got to work with Dan, he was awesome!! Dan took the time to explain things, walked us through steps, etc. Dan changed my attitude about feeling comfortable coming into a Tmobile store; I’ll be coming into this store whenever I need to.”
“After going to two different stores with no luck. I was referred to this store. Needless to say. Zion was great. It was a great visit. Two new phones, plan explained to me, walked me through how to use the app. I will only return to this location and will refer everyone I know to this store. Great customer service!! Thanks”
“Alyssa was very personable and helpful. I was going through a very stressful situation and needed to change my phonetic number. She was able to help me quickly, talk about my options, and just had a genuine conversation with me in between that truly made the customer service experience and my day better!”
“Armando and Taylor are literally god send angels. For the past 2 weeks I’ve been getting shifted from stores to stores with no help and these are the first people who even acknowledged what’s going on with my plan. They literally went out to their own ways to help me and my mom out with our lines. They sat us down, listened to the entire situation and worked up a solution that no one has been able to come up with for the last 2 weeks.
Armando is the best person here to reach out to, he’s helpful and kind. Makes sure to understand the situation and will go above and beyond. Honestly if I ever need help again, def going to come back to him. He’s the person to reach out and deserves all the credit and appreciation! Truly he’s an amazing person with genuine desire to help people in trouble.”
“Was helped by Christian set up my new phone and he was extremely helpful in getting it set up and even transferring my carrier over to new phone. Extremely professional and would highly recommend purchasing a phone or other electronics here!”
“Place was clean and organized. I came in a few minutes before 9 am and Kenya did not turn me away and helped me even though her computer and system was not working. Good job.”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.
Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”
“I had a great experience with Verizon customer support thanks to Sam. What started out as a frustrating situation with my phone turned into a smooth resolution because Sam truly went the extra mile.
It wasn’t an easy fix, but Sam stayed patient, worked through every issue, and didn’t give up until everything was up and running perfectly. That level of persistence and customer care really stood out.
I’ll definitely be coming back to connect with Sam again to talk through account options and streaming services. Thanks again for the excellent support!”
“Rafael was wonderful and helped us get a couple phones. The assistant manager Becca tried to upsell us to a warranty we didn’t want but other than that it was a great experience.”
“Prestige was amazing! So helpful, and kind. She’s a great conversationalist and was very personable throughout the entire process. HIGHLY recommend working with her when you go in!”
“big thanks to Kevin!! I have been trying to fix my phone/service issues for days and he’s the only rep I’ve talked to that made me feel well take care of. He sat with me for literally hours trying to come up with a solution even when I thought there was none. it all worked out in the end and I can’t thank him enough for going above and beyond.”
“Came to this location to buy a new phone. Abby was absolutely wonderful. She made the experience simple and fun. I really appreciate her amazing customer service.”
“I went to T-Mobile to set up my service, and Andrew provided amazing assistance. He was friendly, knowledgeable, and made the whole process quick and easy. He answered all my questions and made sure everything was set up perfectly. Great customer service—I highly recommend asking for him!”
“We had a complicated phone carrier switch over (because of something I did) and Ivan took so much time to help us get the best plan for my husbands phone. He made calls and crunched numbers and it was a pleasant experience despite the complications. So thankful to him and the store!”
“I had a fantastic experience trading in my phone with Brian! He was incredibly helpful and patient, taking the time to walk me through all the exciting new features of my upgrade. His exceptional customer service made the entire process enjoyable. Plus, he went above and beyond by assisting multiple customers while I was there.”
“?This review is for the Euless location. ?It was a pleasure speaking telephonically with Brian today, 13 January, in Irving, he is a wonderful reflection of himself and Spectrum. Brian, Thank You for your service ?? It’s never too late to say Thank You to the Spectrum Team and express my sincere Appreciation; it’s been a “few” years since I lived in Bedford and had Spectrum High-Speed-Internet and TV; when I needed to call, always received Exceptional?Customer-Service; happy to have learned, to this day, it’s still not outsourced-off-shore ? prior to moving to Northlake I learned Spectrum wasn’t available there ?; I reluctantly returned my Cable Box to the Euless location; a most-gregarious gentleman named Will assisted me, I nearly? when I handed him the Cable Box; before that we had a playful and slight-Tug-of-War, ☹️ he wanted it and I didn’t want to ?️ ?️ it to him; still miss Spectrum…wishing the entire Team a joyous, blessed and most-successful 2026 ???”
“Awesome experience at this store.
Jack was very helpful. Helped us transfer the service from another career. Explained us all the pricing and promo. The manager was also very nice . He helped us with additional promos and made us feel welcome. I definitely recommend this store. Deleon was very generous. Their pricing was pretty good.”
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“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”