Buckle offers a generally positive shopping experience, known for its amazing customer service. Many customers appreciate the attentiveness of staff members, such as Arun, who is noted for being patient and helpful, especially during busy shopping times like Black Friday. Erin, another associate, is praised for making shopping fun and stress-free, helping customers with style ideas and ensuring they feel comfortable. However, some reviews highlight inconsistencies in service. While most staff members are friendly and eager to assist, there are instances where customers felt overlooked or rushed. One reviewer described an experience where no one approached them initially, despite the store being busy during a tax-free weekend. They encountered a staff member who seemed unhelpful and did not follow up after providing assistance. Overall, Buckle is appreciated for its commitment to customer service, but some areas for improvement were noted regarding staff engagement and attentiveness. Despite these occasional shortcomings, many customers continue to rely on Buckle for their shopping needs, especially for fashion and gifts.
Samara was great . Exceeded my expectations. I’ll come back again for sure.
January 2026
Lexi, Was a superb sales person I cannot believe I walked out with three freaking boots I came in to look, and the woman totally sold me on everything she Rock‼️
November 2025
Went in 10 mins before the store was going to close. We were greeted immediately by the staff and they were so kind. Everyone in the store helped us find the pants my son needed for a 15. Store was clean and well organized.
