H-E-B Pharmacy, located at 19900 Southwest Fwy in Sugar Land, has been recognized as the #1 supermarket pharmacy for customer satisfaction by J.D. Power for three consecutive years, highlighting its commitment to the health and safety of Texans. The pharmacy offers routine immunizations for both children and adults and is a provider for the COVID-19 vaccine. Customers often commend the staff for their exceptional service, with many noting the helpfulness of pharmacists like Leshawn and Lucinda, as well as pharmacy technician Isaac. They consistently go above and beyond to assist with prescriptions and resolve issues, even under pressure.
However, some reviews mention that the pharmacy can be understaffed, leading to delays in medication readiness, especially during busy times. Despite this, the courtesy and kindness of the staff shine through, with customers appreciating their efforts. Additionally, the store features a floral department where Aimee stands out for her talent in creating beautiful arrangements, making the shopping experience more enjoyable. Overall, H-E-B Pharmacy is dedicated to providing quality service and care to its community, making it a trusted choice for pharmacy needs.
We have been using this location for about a year now. Every time we call or go by there they are always very helpful and respond quickly..
Thank yall
July 2026
Great Customer Service. Clean, organized, sales floor. Cashier CAM T did a great job. Friendly and professional. The bagger also did a great job. Highly Recommend visiting the Sugar Land location (563).
September 2024
If you read bad reviews, you can tell those people have never worked in the medical field. This is the best pharmacy there has ever been due to the staff doing 2 to 3 peoples job at the same time! They are understaffed.
