Internet Service Providers in Temple, TX

“Haley F was an absolute star. We had a billing issue on our account, whereby T-Mobile Billing weren't taking funds via auto pay, not notifying us of payment failure, and putting through numerous one time / backout charges. Our account was set up incorrectly, meaning that no primary contact had been set.The Billing team then claimed it was because we had no funds in the account(s), which was not sure. I showed Haley proof of this and she got through to the Billing team for me and, after a couple of hang-ups from certain representatives (Michelle....!), got me through to a supervisor. Haley has a very strong sense of right and wrong, and argued our corner for us - that the customer should be put right for the systematic failings. Despite the issues, it is because of Haley F. that we will likely stay with T-Mobile. The dispute is ongoing, but the Billing team did hear me out (finally) and have opened channels of communication to credit us.”

“Hi, my new Galaxy fold 7 turned out to be defective. Had to trade it in for way different phone. Doesn't fold out. It's weird. But that's life. Took forever in the store. Way way wayyyyy too long.”

“Very professional associates and fast service. Came in the next day and waited a long time because they only staffed one associate. They should plan better for the weekend due to the fact that most customers work during the week and try to get stuff done on the weekend.”

“Visited store with my 92 year old dad to change his plan to a prepay one, as $ counts these days! Dominique was the only sales rep. in the store at the time. It took Great! Patience to deal with my dad, yet he handled the adjustment so smoothly and thoroughly. It really impressed me that he worked with us and another set of customers at the same time, while a 3rd set were waiting their turn ( in between packages being delivered etc.) I wanted this young man to receive some recognition so I asked him his name as we were leaving. Hope the person reading this can give him a raise, because he deserves it!”