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“This business provides fast and reliable service. My representative was Arius , I was very pleased with his polite and courteous attitude, he is very knowledgeable when it comes to any repair. This will always be my go to for repairs.”
“I had the best experience buying a new phone with Ali today. He is so patient and helpful also very funny. He helped me with whatever he could to get me started on my upgraded phone. Thank you boost for having such sweet people onboard with you. And thank you Ali for always being there to help us”
“I had such an amazing experience working with Jane! From the moment I walked in, she was incredibly patient, professional, and genuinely kind. I came in with a complicated situation involving transferring all of my data from an older phone that wasn't working properly, and she handled everything with so much care and determination.
Even when things got difficult, she stayed calm, focused, and found solutions every step of the way. She took the time to make sure all of my important information, apps, and accounts were set up correctly, and even helped me get back into my Google account when I was having trouble. She truly went above and beyond what I expected.
What really stood out to me was her positive attitude and how she never made me feel rushed or like a burden, even though the process took some time. It's rare to find someone who is both knowledgeable and genuinely cares about helping people, but Jane is exactly that.
If you ever need help, I highly recommend asking for Jane. She made what could have been a stressful experience smooth and easy.
10/10 service thank you again!”
“Lezuri Roman assisted me to switch my service over. He went above and beyond to help me I was overwhelmed he made everything fall into place perfectly. Im so happy I made the choice to switch and T-MOBILE is lucky to have a kind and knowledgeable sales rep. Thank you. Going into Sam's was far better than going to a retail store.”
“I went in with my tablet as it stopped working. Fouzan helped me with getting the tablet fixed and told me about the great promotions I had. They told me to move to T mobile but I said nah nah. I love Metro and I will be with Metro till the end. Thank you guys.”
“I walked into the Temple store completely ready to have a bad experience and switch to another carrier after two decades with ATT. Nope! Will and his manager literally restored my faith in ATT! Perfect experience in all ways. Got a better phone plan, got my home fiber taken care of…and everything was seamless, AND I walked out saving a ton of money versus when I walked in. Will clearly cared and was there to help!!!”
“Omar was really helpful and helped me setup my phone as I accidentally wiped my phone off and he got it back in just few seconds. May God bless him. I would always recommend people to come here.”
“I just want to give a shout out to Aubrey in the temple location she helped me out while looking for a phone for my daughter was super nice and helpful thank you for being you girl”
“I had such a wonderful experience at Cricket thanks to Lina! She was incredibly patient, kind, and knowledgeable. I didn’t know how to set up my phone at all, and she walked me through everything step by step without ever making me feel rushed or embarrassed. She explained things in a way that was easy to understand and made the whole process stress free. Lina is truly amazing at what she does, and Cricket is lucky to have her!”
“Haley F was an absolute star. We had a billing issue on our account, whereby T-Mobile Billing weren't taking funds via auto pay, not notifying us of payment failure, and putting through numerous one time / backout charges. Our account was set up incorrectly, meaning that no primary contact had been set.The Billing team then claimed it was because we had no funds in the account(s), which was not sure. I showed Haley proof of this and she got through to the Billing team for me and, after a couple of hang-ups from certain representatives (Michelle....!), got me through to a supervisor. Haley has a very strong sense of right and wrong, and argued our corner for us - that the customer should be put right for the systematic failings. Despite the issues, it is because of Haley F. that we will likely stay with T-Mobile. The dispute is ongoing, but the Billing team did hear me out (finally) and have opened channels of communication to credit us.”
“Hi, my new Galaxy fold 7 turned out to be defective. Had to trade it in for way different phone. Doesn't fold out. It's weird. But that's life. Took forever in the store. Way way wayyyyy too long.”
“Very professional associates and fast service. Came in the next day and waited a long time because they only staffed one associate. They should plan better for the weekend due to the fact that most customers work during the week and try to get stuff done on the weekend.”
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“It was my first time coming here and I selected this location after reading the reviews. I am so happy I came hear!! Very professional and had my new screen installed in a flash! Highly recommend this business!”