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“I've been a customer at Lone Star Credit Union for many years and, my experience has been overall pleasent.
The tellers, are very helpful and knowledgeable and provide EXCELLENT customer service.
I can't end this post without mentioning MY good long time FRIEND, Jackie Hume, who was my teller from another banking institution. To have her working at LSU, was a great choice. She adds First Class professionalism.You can feel her presence at the door, welcoming the customers. I am pleased to reunite her acquaintance again.
** She can count money, faster than a machine.**”
“This branch went above and beyond to assist my husband and I with a wire transfer. Sarah's♥ understanding of the speed bumps we hit during the process, and subsequent flexibility, helped us to get done what we needed...in the time frame we needed! The branch manager was just as accommodating and helpful! And, a follow up call days later to make sure we were good to go, was very much appreciated! Having made transactions at many different Well Fargo Branches through out the US (we travel a lot), this was by far our best and most pleasant experience!”
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“I have been a customer of TBT for over 10 years. I have always been pleased with the integrity and consistency of this bank and have recommended it to several people. I recently had an issue with my mortgage and spoke with Celeste at the Terrell location and have never been more satisfied with customer service. She genuinely wanted to help me, did not seem rushed or inconvenienced and went over and beyond to communicate and follow up with me. She took extra care to take my issue under her wing and I am so thankful. I feel some comfort when I have a bank that cares on my side.”