Internet Service Providers in Texarkana, TX

“Latrice assisted me in activating my account a year ago. We got the chance to upgrade with her today and she's still a pleasure to work with. Very professional and knowledgeable.”

“Ours was a difficult service because we were transferring multiple devices from another carrier as well as initiating 5G wireless modem service.

The carrier we were coming from had within probably a day before we arrived at Verizon Russell contracted Starlink to manage their Customer Service. Apparently part of the adjustment between T-MOBILE and Starlink was that all T-MOBILE cell phones in certain areas were defaulted to use Starlink Satellite service for calls instead of T-MOBILE cell towers.

So even though we had an authorized account transfer code, T-MOBILE for some reason locked a device we had paid cash for at T-MOBILE in Houston.

I could go on and on about additional obstacles tuat existed but Kaylyn had a professional response and matching tech resolution to every obstacle pur scenario presented.

We'd never been your store or met the Manager Kaylyn Anthony before this past Saturday but she hit it out of the park for us.

We live in Houston but my mother lives in Atlanta, TX and is on out plan. Mom is pretty tech savvy for someone who will be 80 in December but that's why we wanted to make the switch for 3 of thec4 phones in Texarkana so mom could get her new phone and hopefully have a friendly face to walk her through anything new.

And it went great.

The 4th phone (the last of the 6 children still in our plan) is transferring her phone today in Houston.

Whatever you do for exceptional managers and great employees, please see that you do that for Kaylyn.

I'm an IT director for a global company with headquarters in Houston and I was impressed. BTW ... she was able to assist with multiple other customers as they arrived on site at the Verizon Russel location there. She leveraged Dakota who has also apparently been well trained by her.

Sincerely,
Benny and Kimberly Camp”

“Enjoyed getting my new iPhone 17 promax with the help of Kobe. He was so kind, helpful and patient in setting up my new phone and putting my new screen protector on. He even saved a toddler who ran out the door. Was very impressed with his customer service. Will be back!”

“Sparklight provided a smooth and reliable experience from start to finish. The phone order process was straightforward, and customer service was clear, patient, and easy to work with. Dylan assisted us well and made the experience comfortable with a light, friendly tone.

Pickup of the equipment was quick and well-prepared thanks to BJ and the Sparklight team, which made the process efficient and hassle-free.

During setup, there was a small issue,but tech support was very patient and helpful while walking through troubleshooting until everything was working properly. An in-person visit was briefly considered, but support made sure we were still taken care of. It ultimately turned out to be a simple apartment outlet issue, which we were able to correct after double-checking the setup…

And since installation, the connection has been stable and consistent. With multiple devices running—two consoles, two TVs, and two phones—everything has worked smoothly with no noticeable lag spikes, disconnects, or crashes. Even in games that previously had issues on older internet, performance has been solid with no interruptions.

Overall, the service has been dependable and the support team has been strong throughout. A solid option for gaming, streaming, and remote work or school, especially in apartment setups!”

“Tanisha was exceptionally courteous and professional. She went above and beyond her service. Mr. Walker was extremely courteous and helpful as well as professional”