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“I had a great experience at SmartPhone EMT! They provided me with a high-quality screen protector and installed it quickly. The service was fast, professional, and hassle-free. The staff was friendly. I highly recommend them for any phone repairs or accessories!”
“Latrice assisted me in activating my account a year ago. We got the chance to upgrade with her today and she's still a pleasure to work with. Very professional and knowledgeable.”
“They did a great job with my phone. It was almost destroyed and they brought it back to life. I’m so grateful for the great customer service and how fast it was fixed. I definitely recommend them to anyone.”
“Ours was a difficult service because we were transferring multiple devices from another carrier as well as initiating 5G wireless modem service.
The carrier we were coming from had within probably a day before we arrived at Verizon Russell contracted Starlink to manage their Customer Service. Apparently part of the adjustment between T-MOBILE and Starlink was that all T-MOBILE cell phones in certain areas were defaulted to use Starlink Satellite service for calls instead of T-MOBILE cell towers.
So even though we had an authorized account transfer code, T-MOBILE for some reason locked a device we had paid cash for at T-MOBILE in Houston.
I could go on and on about additional obstacles tuat existed but Kaylyn had a professional response and matching tech resolution to every obstacle pur scenario presented.
We'd never been your store or met the Manager Kaylyn Anthony before this past Saturday but she hit it out of the park for us.
We live in Houston but my mother lives in Atlanta, TX and is on out plan. Mom is pretty tech savvy for someone who will be 80 in December but that's why we wanted to make the switch for 3 of thec4 phones in Texarkana so mom could get her new phone and hopefully have a friendly face to walk her through anything new.
And it went great.
The 4th phone (the last of the 6 children still in our plan) is transferring her phone today in Houston.
Whatever you do for exceptional managers and great employees, please see that you do that for Kaylyn.
I'm an IT director for a global company with headquarters in Houston and I was impressed. BTW ... she was able to assist with multiple other customers as they arrived on site at the Verizon Russel location there. She leveraged Dakota who has also apparently been well trained by her.
Sincerely,
Benny and Kimberly Camp”
“Dvontae is very knowledgeable and spoke to me in a way that would understand what's going on. He is calm and able to multi task without getting bogged down. He is a great asset to the company.”
“I was very satisfied with the service we got. The gentleman was fantastic and didn't let us leave the store until he resolved the problem we were having.This store has wonderful employees and we will be using this location for any of our phone needs.”
“Enjoyed getting my new iPhone 17 promax with the help of Kobe. He was so kind, helpful and patient in setting up my new phone and putting my new screen protector on. He even saved a toddler who ran out the door. Was very impressed with his customer service. Will be back!”
“Not sure of her name but the lady was very helpful with my switch to metro I even got a really nice tablet for a great discount because of her. Thanks a lot I will definitely be back to get that 16”
“I KNOW A WOW CUSTOMER SERVICE REPRESENTATIVE. TATIANA WAS PLEASANT, PATIENT, AND SHE GREETED ME WHIL HELPING A CUSTOMER TO LET ME KNOW THAT SHE WOULD BE WITH ME SHORTLY. I DIDN'T FEEL INVISIBLE WHEN I ARRIVED. The team is only as good as the Coach. She would make a great DALE CARNEGIE CANDIDATE TO TRAIN IN CUSTOMER SERVICE. Word of mouth is the most productive Marketing Tool. Thanks Tatiana because I was about to kick CRICKET to the CURVE. SINCERELY, A SATISFIED SENIOR CITIZEN. TGBTGLORY AND AKTLORDFIRST ?”
“I had a very great experience with getting a phone set up The phone was lost or stolen either way.. Metro representative Shane helped me set it up with Patience and ease Great experience!!!!”
“A employee named Garrett Richard
helped me with paying my bill, changing my phone number and switching my old phone sim card into a new phone all in one setting.
He was respectful and patient with the whole process and I recommend this Cricket store.”
“Tanisha was exceptionally courteous and professional. She went above and beyond her service. Mr. Walker was extremely courteous and helpful as well as professional”
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“We were greeted and although on a wait, we worked with Amiyah and the following day another gal. They were both fantastic. Extremely knowledgeable and patient. Is gets harder the older you get to embrace new technology but these ladies were both incredibly to work with. Best experience we have had from AT&T in years”