“About to take an Alaskan cruise, in a week and stopped by the Columbia Factory Store in Texas City to check on a raincoat. I found the Nordic Point FS Interchange Rain Jacket that I really liked. It has layers you can take out or put in the jacket, depending on the weather. They didn't have my size, but they did have the right size for my girl, so we bought her one. Found her's on the Clearance rack and got a $230.00 jacket for under $60.00. Perfect fit and her favorite color.
Talia (the Store Manager) was helping us, and she volunteered to call another location in Cypress, TX to see if they had my size. She called, they had it in stock, so she had them set it aside for me to pick up the next day.
I can't brag enough on Talia @ the Texas City location; she went above and beyond to help us find a rain jacket for me. We looked at many options. She went into the back and located a few possible options for me, in case we couldn't find exactly what we were looking for. Way to go Talia!! Very professional, and great listener and very, very helpful in trying to solve my needs. Hats off to you!!
I went to the Cypress store the following day, and told them there was a raincoat that was being held for me, and I was ready to pick it up and buy it. They gave me the coat, and it was a Women's XL (wrong coat), whap whap whaa.
Natalee heard of my situation, and she took it upon herself to go look around to see if she could find my raincoat. She did. They had put my raincoat, in the back, with my name on it, and she found it for me and needless to say, I was ecstatic when she came out with the right, XL Men's raincoat. I thanked her profusely and paid for it, immediately.
I want to brag on Columbia Factory Stores, on Talia and Natalee. Never have I been more impressed with the customer care these two have shown over the last 2 days. The prices were beyond fair, and with other discounts in place, just great deals.
Thank you, Talia and Natalee, for a job well done!! You BOTH deserve some kind of recognition for going above and beyond to make this customer a happy one!! Thank you. Thank you!!”
“Good stuff at reasonable prices. The staff are very attentive. Nice to buy it retail with the help and the real view of the product that you are buying. I think I almost forgot about what shopping in person is like.”
10AM - 9PM
5885 Gulf Fwy Ste 115, Texas City
Sporting Goods
“I found a lot of great deals on my Tanger Outlet run, at the Nike store. I purchased pants, shoesx2, and bras. Niko was especially helpful and kind. He held my things so I didn’t have to carry it all over the store while I shopped. He also went ABOVE and BEYOND by helping me carry my bags out to my car because I am pregnant and in my 3rd trimester. This Texas heat just hits different when you’re pregnant. I really appreciated him being a gentleman and offering to carry my bags and didn’t hesitate when I said yes!”
“I purchased a Bergara 7 mag hunting rifle, scope, and sling as a gift for my husband, and I have zero complaints. Everyone was very helpful and polite. I also had the staff mount the scope and sight it in afterward, and it has been a great package ever since. You carry great quality products as well.”
“This is my go 2 spot for good shoe deals?. Friendly and helpful staff. I usually buy 2 pairs when i stop by and spend less than a hundred. I noticed they've been adding more mens shoes to the selection lately. I bought some nice hats and bags there before as well.”
“Great customer service given by manager Carlos and his staff on Tax Free Weekend. Team members were extremely friendly and helpful.
A week later I had to return to the store to do a swap out on some shirts that were wrong size and the young man Samuel helped me out and exchange my items even had a n item ship my home since they were out of stock. Great customer service. Team at this location is friendly and eager to help. It’s hard nowadays to find great customer service. Kuddos to the manager and his staff.”
“Clean and friendly place. Love the clothes and the sales that go on here! This store is located in an outdoor mall so there are restrooms on site but not in this store. Free parking on site as well.”
“A very clean and good place only that for kids is doesn’t a very good place. They only have t-shirts for adults not for kids and por soccer teams they doesn’t have a lot but is a good place.”