“About to take an Alaskan cruise, in a week and stopped by the Columbia Factory Store in Texas City to check on a raincoat. I found the Nordic Point FS Interchange Rain Jacket that I really liked. It has layers you can take out or put in the jacket, depending on the weather. They didn't have my size, but they did have the right size for my girl, so we bought her one. Found her's on the Clearance rack and got a $230.00 jacket for under $60.00. Perfect fit and her favorite color.
Talia (the Store Manager) was helping us, and she volunteered to call another location in Cypress, TX to see if they had my size. She called, they had it in stock, so she had them set it aside for me to pick up the next day.
I can't brag enough on Talia @ the Texas City location; she went above and beyond to help us find a rain jacket for me. We looked at many options. She went into the back and located a few possible options for me, in case we couldn't find exactly what we were looking for. Way to go Talia!! Very professional, and great listener and very, very helpful in trying to solve my needs. Hats off to you!!
I went to the Cypress store the following day, and told them there was a raincoat that was being held for me, and I was ready to pick it up and buy it. They gave me the coat, and it was a Women's XL (wrong coat), whap whap whaa.
Natalee heard of my situation, and she took it upon herself to go look around to see if she could find my raincoat. She did. They had put my raincoat, in the back, with my name on it, and she found it for me and needless to say, I was ecstatic when she came out with the right, XL Men's raincoat. I thanked her profusely and paid for it, immediately.
I want to brag on Columbia Factory Stores, on Talia and Natalee. Never have I been more impressed with the customer care these two have shown over the last 2 days. The prices were beyond fair, and with other discounts in place, just great deals.
Thank you, Talia and Natalee, for a job well done!! You BOTH deserve some kind of recognition for going above and beyond to make this customer a happy one!! Thank you. Thank you!!”
“I'm not into shopping especially during the holidays but this experience was so easy and I even got a new member rewards thanks to employee member Kaleed. He was so helpful and had a smile and very polite during my questions about mens shoes for my son's birthday.”
“The sales associate was very knowledgeable and helpful. He walked me to the areas that had what I was looking for instead of telling me where to go. His services alone is worth going back to the store in the future.”
“Great customer service given by manager Carlos and his staff on Tax Free Weekend. Team members were extremely friendly and helpful.
A week later I had to return to the store to do a swap out on some shirts that were wrong size and the young man Samuel helped me out and exchange my items even had a n item ship my home since they were out of stock. Great customer service. Team at this location is friendly and eager to help. It’s hard nowadays to find great customer service. Kuddos to the manager and his staff.”
“My son turn me on to Shooters Corner and although I live in Santa Fe I will travel to Texas City to do all my purchases with them at Shooters Corner because they have great deals prices are never over priced and I recommend them for any and all rifle or hand gun purchases. And they have professionals at work there!!”
“This is my go 2 spot for good shoe deals?. Friendly and helpful staff. I usually buy 2 pairs when i stop by and spend less than a hundred. I noticed they've been adding more mens shoes to the selection lately. I bought some nice hats and bags there before as well.”
“Clean and friendly place. Love the clothes and the sales that go on here! This store is located in an outdoor mall so there are restrooms on site but not in this store. Free parking on site as well.”
“Very good experience, all the clothing items were nicely priced. Store was very well organized, and staff were ready to help. But the staff need to make customers try on the clothes INSIDE the fitting room and not in the main store, it creates a very awkward environment. Otherwise this store is pretty nice”