Cricket Wireless Authorized Retailer in The Colony has received a mix of reviews, highlighting both positive and negative experiences. Many customers praise the staff, especially a young man named Ashton, for his exceptional customer service. Ashton was described as caring, selfless, and dedicated, going above and beyond to help a customer fix a data issue and even helping him upgrade his plan despite personal financial difficulties. His kindness and willingness to assist made a significant positive impact, leading to a five-star experience and customer loyalty. Customers feel that Ashton truly represented the company well and deserves recognition or a raise for his helpfulness and compassion. Other staff members, such as Blake, also received high marks for being knowledgeable, helpful, and providing excellent service. Customers appreciated Blake’s assistance with plans and his overall helpful attitude, recommending the store because of his helpfulness. However, not all feedback was positive. One customer mentioned a staff member with a bad vibe, describing her as having negative energy, which slightly affected their experience. Additionally, there was some disappointment regarding the store’s advertising and billing practices. The customer felt misled about the rate and was upset about being charged more than initially promised, which caused frustration, especially during a time when financial resources were tight. Overall, the store is known for its helpful and caring employees, especially Ashton and Blake, who provide excellent customer service. Despite some issues with advertising and staff attitude, the store’s staff generally leave a positive impression, with many customers willing to recommend it based on their experiences.
That lady that works there sometimes get on my last nerve,but I've never been disrespectful(not yet anyway) she has bad vibes..she's white not to young,not old with dark hair and glasses..just describing what she looks like?Seriously though!!
July 2022
Jesus was very helpful and multitasker. It was worth driving to this store today.
July 2022
Blake provided excellent customer service. Was very knowledgeable about each plan provided and was very helpful when assisting with my mom with her new service. Great guy!
