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“Amazing customer service!!!! If you are in the area this Metro PCs location is the BEST to go to in the area. I went to the one on Eldorado in Little Elm OMG!! It was an AWFUL EXPERIENCE!!!!! They didn’t help me and was EXTREMELY RUDE!!! I couldn’t believe I was treated that way. I immediately reported them and filed a complaint with Metros corporate department. They need to shut them down! So never go to that location. Go to the Colony Metro, Eric is extremely helpful, kind, and actually fixed my phone. Thank you so much for assisting me today Eric!!”
“Claudia is amazing! I'm visiting from Florida, And my phone just stopped working. Came to the store hopefully to fix it. And she did! She awesome and a great human being. She needs a raise.”
“I went in to simply ask some questions about potentially moving from T-Mobile to Verizon and left with my 4 lines ported in because the customer service from the sales team was that good. Not only are they excellent at customer service they are excellent at troubleshooting issues as well. I want to give a big shout out to my sales person at this location Tim Bonnecaze and the manager of this location Josue Perez for helping me all throughout the port in process and providing all my lines new phones on a great plan. They are very responsive and quick to help. I don't think they stopped smiling during our discussions ( very friendly people). Thanks for helping . Will always continue to bring my business to them.!!!”
“The greatest Verizon I’ve ever been to. Craig and Maddie were so helpful with my family when we were switching from AT&T to Verizon. We got such a good deal and free phones! The customer service was amazing and they were so accommodating! Craig and Maddie are the GOAT. Highly recommend this place!”
“No, we were having trouble for international calls and high bills with AT&T so we decided to switch over to cricket. The young man working there named Vencat really knew his stuff much better than any of the standard like AT&T stores he set us up was very thorough and even got us going on HBO. I’m giving him a five star rating.”
“I recently visited the T-Mobile Store in The Colony to resolve a complex billing issue, and I had an outstanding experience. Noor, who I later learned is the Store Manager, was extremely diligent, patient, and committed to getting everything resolved correctly. She took the time to walk through the issue thoroughly and made sure I fully understood the outcome.
It’s not often you receive that level of care and professionalism—this was truly a great customer experience. Highly recommend this location!”
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“I came here with very minimal hope that my iPad could be fixed since it was bent and screen was broken. My iPad was fixed with at most care. I am a very happy with the service.Thank you.”