Cricket Wireless Authorized Retailer in The Colony has received a mix of reviews, highlighting both positive and negative experiences. Many customers praise the staff, especially a young man named Ashton, for his exceptional customer service. Ashton was described as caring, selfless, and dedicated, going above and beyond to help a customer fix a data issue and even helping him upgrade his plan despite personal financial difficulties. His kindness and willingness to assist made a significant positive impact, leading to a five-star experience and customer loyalty. Customers feel that Ashton truly represented the company well and deserves recognition or a raise for his helpfulness and compassion. Other staff members, such as Blake, also received high marks for being knowledgeable, helpful, and providing excellent service. Customers appreciated Blake’s assistance with plans and his overall helpful attitude, recommending the store because of his helpfulness. However, not all feedback was positive. One customer mentioned a staff member with a bad vibe, describing her as having negative energy, which slightly affected their experience. Additionally, there was some disappointment regarding the store’s advertising and billing practices. The customer felt misled about the rate and was upset about being charged more than initially promised, which caused frustration, especially during a time when financial resources were tight. Overall, the store is known for its helpful and caring employees, especially Ashton and Blake, who provide excellent customer service. Despite some issues with advertising and staff attitude, the store’s staff generally leave a positive impression, with many customers willing to recommend it based on their experiences.
This lady was so nice to help she helped at the flea market
March 2026
No, we were having trouble for international calls and high bills with AT&T so we decided to switch over to cricket. The young man working there named Vencat really knew his stuff much better than any of the standard like AT&T stores he set us up was very thorough and even got us going on HBO. I’m giving him a five star... read full comment
September 2025
I had my old phone for about 6 years now and it was definitely time for a upgrade. A big shout out to the Kiran for helping me. He was very knowledgeable and informative about each of the phones different features and I was able to pick the phone me. Thank you.
