The AT&T Store in Waco is highly praised for its friendly and professional staff who provide helpful and efficient customer service. Customers appreciate the store’s wide selection of devices, including phones, tablets, smartwatches, and connected devices from popular brands. The store offers flexible wireless data plans, including no-contract prepaid options and unlimited data plans, all with access to nationwide 5G service at no extra cost. Despite some minor issues, such as the sale of cards that cannot be redeemed in-store, customers note that the staff remains polite, attentive, and eager to assist. Many customers highlight specific employees, describing them as the best in the industry, with one mentioning an employee who helped save hundreds of dollars and provided exceptional service. The staff, including those managing busy days with multiple customers, are praised for their calm, attentive, and caring approach, making the overall experience positive. The store is recommended for its helpfulness, kindness, and willingness to go the extra mile to meet customer needs.
Sophia, was the most wonderful person. She was very helpful and I truly believe that AT&T is lucky to have her. She made my experience the best I’ve had as a customer. Good vibes there. Hands down she’s amazing attentive and very beautiful I might add.
March 2026
Joseph did great & was really quick and helpful
February 2026
Very professional nothing like the bellmead store. The bellmead store is trash and trying to lose there commissions
