Verizon offers a wide range of mobile, 5G home internet, and business solutions at their store in Waco. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping, express lockers, and same-day delivery where available. The reviews highlight Verizon's excellent customer service. Employees like Joshua, Cristian, Daniel, and an unnamed female representative have been praised for their patience, attentiveness, and problem-solving skills. They have gone above and beyond to assist customers, even staying late to resolve issues. One customer was particularly impressed with Joshua's dedication, spending an hour on the phone with tech support to get the customer's account back on track. Another customer was grateful for the help in selecting a suitable phone and accessories that met their needs. While the overall experience has been positive, one customer noted that the level of assistance can vary across different visits. However, the majority of the reviews emphasize Verizon's commitment to providing exceptional service and ensuring customer satisfaction.
I had the best experience ever from mobile provider. ATHENA WAS THE BEST!!! She was very patient, knowledgeable and attentive rep I’ve ever dealt with. She met all my needs and handle the situation with ease. Thank you ATHENA!
January 2026
Don't have to buy storage outside Verizon catches suspected soap . No extra fees
December 2025
In a few minutes, Joshua solved a 16+ hour frustrating order placed online. He's smart, fast, helpful, friendly, and a fantastic problem solver.
