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“Brett is just the best!!! Always so helpful and kind. can handle any type of shipping and is just so great! I know all is well with my mail when he is handling it all!”
“The service at UPS was excellent! Everyone was very polite and attentive, and the process was super quick. They handled everything efficiently and with professionalism. I highly recommend them!”
“The service at this location is great. The staff are extremely helpful and friendly, and mail pick up is always fast and accurate. Highly recommend for all of your needs- especially their mailbox service.”
“This store is great. I recommend them to all the homies in the neighborhood for notary, shipping, packing, sending faxes and more.
Always efficient, friendly service. Thanks guys.”
“I've used uShip half a dozen times when buying something heavy or bulky from a distant seller. Each time it has worked very well. It's great actually. The thing I need shipped happens at fraction of the cost going directly to a shipping service like UPS or a trucking company, and the independent truckers using the service are able to fill empty space on a load and make some extra money. This time it was a lawn tractor that was 1500 miles away. One other time it was a 700 pound welding table that was almost 3000 miles away. I highly recommend this service.”
“I’ve been coming here for a year now and Jessica has always been kind, friendly and helpful not just to me but every single person she encounters. Amazing customer service!!!”
“Santi is a great worker and shipper - always helpful. I come here from the neighborhood on a monthly if not weekly basis and I’m always greeted with a good mood and great service. Grateful for Santi and the team.”
7:30AM - 7PM
3571 Far W Blvd, Austin
Shipping Centers
“There’s always an amazing staff person nearby and eager to help when I bring my projects to PostNet; professional, friendly, creative, helpful, and all around fabulous!”
“We went in right before Christmas to get some last minute art prints; thankfully Jesse was there and he helped us out big time!!! So grateful for awesome local companies like his, can't recommend them enough. Great vibes.”
“Efficient and easy to get color printing, and at a super reasonable price. Everyone was nice and helpful and I didn't have to wait. There is also ample parking! Will be returning for any future printing needs:)”
“Ernesto is the man. He helped me ship out 20 boxes for an event in literally 30 minutes. He was kind, patient and moved super quickly.
The rest of the store employees also worked at a super fast pace to stop the line from getting backed up while I had to deal with this giant shipment.
This UPS store is the best.”
8:30AM - 7PM
1101 W 34th St, Austin
Shipping Centers
“Extremely pro-active and resourceful as he offered to help me tape up a box I was having trouble with, and was kind, professional, and friendly. I’ll keep coming back to this place for the service - and the people working here make that happen. Thank you for hiring excellent staff.”
“I followed Hanson from the Lakeline location to the Arbor Walk store, and as always, the customer service was exceptional! Hanson provides clear, thorough advice for shipping packages and keeps you updated every step of the way. My package arrived safely and right on time.”
“I had a complicated printing and shipping order at this UPS Store, and while there were a few hiccups along the way, the way the team handled everything truly impressed me.
The associate who originally helped me was incredibly friendly, positive, and eager to help with a very detailed order. I later realized she was new and this was likely her first complicated project of this kind. Unfortunately, some details were missed during a shift change, and when I returned Friday evening my order was incomplete and a bit disorganized.
What stood out to me was how the team stepped up from there. Shannon, Oscar, and Aedon were all extremely patient, empathetic, and solution-oriented. Oscar immediately understood the tight timeline I was working under, Shannon worked hard over the weekend to make sure everything was completed correctly and on time, and Aedon continued to provide excellent customer service when I returned Sunday to finalize shipping.
It was honestly refreshing to see a neighborhood UPS Store willing to take on the pressure with me instead of passing the problem along. Mistakes can happen anywhere, but great customer service is how a business responds — and this team absolutely delivered. Thank you all again!”
8:30AM - 7PM
512 W Martin Luther King Jr Blvd, Austin
Shipping Centers
“They went above and beyond to help get documents notarised and when they needed an expert they even went and got one from a different office. Some of the best service I’ve seen.”
“I typically drop off prepaid FedEx packages here. They have always been very pleasant, and will anticipate my drop off even if there’s a line of customers needing service.”
“So I walked in today to go ahead and return my package that I had to return back And Kaitlyn or Catherine I believe that was her name she was very very helpful in regards to making sure my package was shipped safe and properly she actually wrapped my whole box and made sure it was secured and I have never had that experience before. Usually people will just tell you stuff is right there and then you know, go ahead and do the stuff on your own, but she made It was taken care of!
You are awesome and fast! ????”
“I didn't end up actually going to the store and buying the box because on the way out of my door I found an old box in my garage that worked. But when I called to find out if they had the box I needed at the price I need I was impressed! Perfect sizes and very cheap compared to getting your gifts shipped in boxes provided by USPS and other shipping companies. I WILL definitely remember them the next time I need a box or two to ship person to person!”
“Derek was very efficient, respectful, and helpful. Process was super easy getting my fingerprints done. If you have a choice, definitely pick this location for your needs. PS the music was very calm and peaceful. Very nice ambience.”
“So grateful this is my local UPS store. Everyone who works here is so kind, they keep the line moving quickly, are always there to help. It’s always a pleasure to visit this UPS store.”
“Cynthia and Thomas were very helpful and friendly. I had soft pillows in a large box and Cynthia came up with a creative way of cutting down my box to a smaller dimension to lower my cost and make my package sturdier. I recommend this location.”
“Always fast patient and helpful, regardless of what the task is and no matter how busy
they are. I’ve been here many times and the service is invariably outstanding — a rare thing in the retail world.”
8AM - 6:30PM
8127 Mesa Dr Ste B206, Austin
Shipping Centers
“Excellent and prompt service for retrieval and packing of an antique item purchased at a local auction house and sent across country. Courteous response to email and priced fairly. Thank you!”
“Cynthia was amazing. I had to return a homeless couch from Amazon that wouldn’t decompress back to the size it came in. It was too big for cardboard boxes. We plastic wrapped it and Cynthia helped us through getting the proper labels from Amazon. She was extremely patient and helpful.”
“Super helpful, fast, responsive, and great prints! Used them for my kids' school yearbook and for prints of photos (not on photo paper) to be displayed at a tradeshow. All turned out beautiful and very reasonably priced.”
“I was extremely impressed with the quality and turnaround of a couple signs I ordered! All I did was send a jpeg of the images I wanted printed on foam board along with the dimensions and they came out perfectly! I’ve gotten foam board prints done before from Vista Print and the color was way off both times. Huge relief these came out exactly how they were supposed to look! Both Travis and Tracy were super friendly in helping with my order. I will for sure be using them again in the future! The pics shown of the signs were taken after our event so they were a little banged up.”
“I love these Pak Mail places. The customer service is always soooooo much better than the purple/orange and brown stores. This place was no exception. Ethan made it so easy for me to return my package and print out the needed label/RMA paperwork. It’s easily worth an extra 15-20 minute drive to come her vs the other shipping stores.”
8AM - 6:30PM
1108 Lavaca St Ste 110, Austin
Shipping Centers
“I was visiting Austin on a work trip and bought some framed art while I was there. I used the pack and ship service offered by this location and was pleased with the results. Pictures were packed very well and arrived safely and quickly.”
“The crew at this location is top-notch! Incredibly helpful, personable, and the best customer service on getting my shipment the best rate. Will be using them again for any of my international shipping needs!”
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“I went into the store with a lot of anxiety because I had a lot of stuff to ship and wasn’t sure how it was going to work and how much it would cost me. The employee was very patient with me and continued to work with me in order to find the best way for me to ship my items and save money. I really appreciated his patience and willingness to work with me.”