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“These guys, are customer service pros!! Isha (sp) is such a light! Makes me want to ship something weekly. Such positivity and kindness. They are the BEST in Bee Cave!!!”
10AM - 3:30PM
7415 Southwest Pkwy Bldg 6 Ste 500, Austin
Shipping Centers
“The service at UPS was excellent! Everyone was very polite and attentive, and the process was super quick. They handled everything efficiently and with professionalism. I highly recommend them!”
“This store is great. I recommend them to all the homies in the neighborhood for notary, shipping, packing, sending faxes and more.
Always efficient, friendly service. Thanks guys.”
“Was leaving the office so late, but had to get gifts delivered. I pulled in at 5:59- panicked, but Gabby didn’t make me feel like an inconvenience. She let me unload all 30 gift boxes and never rushed me out the door. An angel!!”
“We went in right before Christmas to get some last minute art prints; thankfully Jesse was there and he helped us out big time!!! So grateful for awesome local companies like his, can't recommend them enough. Great vibes.”
“Efficient and easy to get color printing, and at a super reasonable price. Everyone was nice and helpful and I didn't have to wait. There is also ample parking! Will be returning for any future printing needs:)”
“I had a complicated printing and shipping order at this UPS Store, and while there were a few hiccups along the way, the way the team handled everything truly impressed me.
The associate who originally helped me was incredibly friendly, positive, and eager to help with a very detailed order. I later realized she was new and this was likely her first complicated project of this kind. Unfortunately, some details were missed during a shift change, and when I returned Friday evening my order was incomplete and a bit disorganized.
What stood out to me was how the team stepped up from there. Shannon, Oscar, and Aedon were all extremely patient, empathetic, and solution-oriented. Oscar immediately understood the tight timeline I was working under, Shannon worked hard over the weekend to make sure everything was completed correctly and on time, and Aedon continued to provide excellent customer service when I returned Sunday to finalize shipping.
It was honestly refreshing to see a neighborhood UPS Store willing to take on the pressure with me instead of passing the problem along. Mistakes can happen anywhere, but great customer service is how a business responds — and this team absolutely delivered. Thank you all again!”
“I typically drop off prepaid FedEx packages here. They have always been very pleasant, and will anticipate my drop off even if there’s a line of customers needing service.”
“I just had to ship a very large, HEAVY walking treadmill and they were all so polite and courteous! I felt so bad given how hefty it was but they didn’t hesitate at all! Handled everything for me. Their staff is amazing ?”
“Kristen was excellent! It was super busy and she was so calm and got everything handled for everyone efficiently!
Always reliable everytime I come Here and have come for years! Highly recommend!”
“Always fast patient and helpful, regardless of what the task is and no matter how busy
they are. I’ve been here many times and the service is invariably outstanding — a rare thing in the retail world.”
“Super helpful, fast, responsive, and great prints! Used them for my kids' school yearbook and for prints of photos (not on photo paper) to be displayed at a tradeshow. All turned out beautiful and very reasonably priced.”
“Jacqueline went out of her way, very close to closing, to cut me a custom box. When every other packaging place in town basically said they wouldn't make a custom box this week, she was willing to do it, and on top of that, she didn't charge me anything for it. This is a local small business that everyone in South Austin should be supporting. They also had a really interesting selection of gift items as well.”
“I came here to Fed Ex Office to design my business cards. Ryan was very helpful through the process answering questions and keeping in contact with me. All employees are very helpful and nice. Go above and beyond to make sure everything is the way I wanted it.??”
“The drop box facility is just a checkout counter up front. As soon as we enter make a right into one of the counters and look like you are lost and you will taken care of if you have a box in your hands ?. Fast and easy!”
“I went into this location, trying to get something printed. I was greeted by Shelby and she was wonderful to work with. She greeted me when I walked in the door, and helped me with the tasks I needed.”
“Shipping is a breeze! Quick drop-off, no long lines, and friendly staff who are international shipping experts. Everything you need in one place—fast, easy, and hassle-free. ??”
“Pak Mail in Lakeway provided me professional, prompt, affordable and gracious service. O cam highly recommend them, especially Alba, to anyone who needs help with printing and shipping.”
“I had a heavy package to drop off. Rep was so helpful that she got the dolly and insisted she bring it in and take care of it and that it is her job. She is an asset to the business. My future shipping will be from here.”
10AM - 1:30PM
2303 Ranch Road 620 South Ste 160, Lakeway
Shipping Centers
“I had a great experience here - I had two packages that I needed to send to the same address and the shipping costs were insane. They were able to help me consolidate my packages into one box and cut the shipping costs in half. HIGHLY recommend!”
“I've been going to this location on Brodie Lane for many years. I've always had good service from the staff and haven't had to wait very long. Yesterday I rushed in 30 minutes before closing. Daniel came to my rescue when I was having problems with the task I was trying to do. He was so nice and very helpful. Thank you Daniel for your expertise and your good nature.”
“I have read the many 1 star reviews and have seen a trend. People seen not to know how to read or even understand the directions Amazon writes on how to return there item. To top that off they feel the UPS Store is some how responsible for the returns which is the courtesy, if you are so unhappy coming there go to your only other option Whole Foods. You write all these reviews say how bad they are and you are going somewhere else but yet you continue coming back. Just go somewhere else and quit your crying. Put on your big boy/girl pants and act like a human being.”
“Had a box to send and J. Caskey was accommodating and patient and not only those qualities but she explained what she was doing, the limitations of the info allowed on the label and checked prices for overnight and 2 day, all while genuinely interested and at ease. This process was not a 5 minutes process!
In today’s world these qualities are all but lost! Thank you JC for taking the time and for doing soon with a busy store!”
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“Went in clueless but Mateo was kind enough to help me get what I needed done without making me feel like an inconvenience and guided me through the steps and everything 10/10 experience!!”