This T-Mobile store in Willis, TX, offers a positive shopping experience with friendly and helpful staff. Customers appreciate being greeted warmly upon arrival and receiving knowledgeable assistance from team members like Ari, Giselle, and Mariah. Ari was praised for her friendliness, expertise, and ability to guide customers through the process of upgrading phones, making the experience enjoyable and personal. Giselle was noted for her fast-paced and helpful service, answering questions clearly and efficiently. Mariah received high praise for restoring faith in the company with her excellent customer service. The store features the latest 5G technology and offers great deals on new devices such as the iPhone 15, Samsung, and OnePlus. However, some customers mentioned the lack of seating in the store, which makes waiting uncomfortable, suggesting that adding chairs could improve the atmosphere. Overall, the store is appreciated for its knowledgeable staff, welcoming environment, and dedication to customer support, especially for military and first responders. For connectivity needs and friendly service, this T-Mobile location is a reliable choice in Willis.
Johnathan and a trainee spent an hour with me canceling lines and saving over $150 on my bill every month!! Thanks y’all!
February 2025
The manager along with Ari and others were very helpful. Friendly and know, but this store has no seating for customers waiting. With no seating for customers it makes for an inviting atmosphere. Need to bring your own chair, if you need to sit. Would give a 5 * if there was some seating.
January 2025
Giselle was very fast paced and super helpful when it came to me asking questions and understanding the process of me getting a phone I would love to come back to her for any questions about my account or phone
