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“I would like to say that Leeanne and Desree were extremely helpful I went in like 2 weeks ago with a shattered phone and walked out with a new phone with my same number woo hoo good job ladies awesome customer service”
“I came in for a repair and he said his technician was out for the day. Rather than try to convince me to wait a day he recommended I get my phone looked at asap and recommended another place he trusted.”
“Ali was very professional ! I went in with a damaged phone completely stressed out and INSTANTLY I felt like I had come to the right place. Everything went so smoothly and the cost to repair my phone was so much lower than I had thought it would be. I recommend everyone come to this shop. Thanks again Ali ! #hearts”
“The service was excellent we thought it was gonna take a day but we had it fixed in Less than 30 minutes we were so shocked when we found out that we can get it fixed so soon David helped us and he did an amazing job. Thank you. You saw your Cellular zone sales sales and repair”
“My wife’s phone was stolen, we came to this location and spoke with total wireless representative SAGAR letting him know what happened. Not only was he someone who listened and understood our situation, he helped us all the way through to get her a new phone with amazing service. Give Sagar the new Samsung S26 ASAP!”
“Found a Verizon store very close to Longs Creek. The manager, Devon, assisted us and did an excellent job. Very nice, helpful and knowledgeable.
The local neighborhoods should be using this store. The staff is always awesome and there is almost never a wait to have someone assist you.
If I was the owner I would put fliers in the mail, on apartment complex cork board and at nearby restaurants. Nice, clean, convenient location just down the street. A new phone is less that 30 minutes is a record.”
“This was the best Verizon experience I have ever had in 23+ years of being a Verizon customer. Both Dustin and Samantha were exceptional, very knowledgeable and spoke with candor. It was so refreshing to have them genuinely care about me and my account and services I’ve had for a few decades. They are true asset to your customers and your business. Thank you!”
“LOVEE THIS STORE. Maddison has helped me n my boyfriend with any issues we've had, i had recently bought a charger & they replaced the box for me with no issues or hesitation! I would highly recommend getting ur phones from here too they have great selections even the financing was A1 service ? currently waiting for new ipads to come n will definitely be buying again!!”
“I recently had a stellar experience at Mobile Up Phone and Computer Repair in San Antonio—they swiftly repaired my Samsung Galaxy with a severely cracked screen that was making daily use a nightmare. The mishap occurred when it slipped out of my pocket onto concrete: deep fractures across the display, unresponsive touch in several areas, and even some color distortion bleeding through. I’d endured long waits and overcharges at other repair spots in the past, but Mobile Up delivered prompt, professional service that restored my faith in local tech fixes.
Technician Aaron was engaging and thorough right away, empathizing with my frustration without any condescension. He inspected the phone meticulously, checking for any internal damage like loosened components or affected cameras from the impact. Aaron broke down the process plainly: replacing the screen with a high-quality OEM equivalent, recalibrating the touchscreen, and performing a full system check to ensure no software hiccups—all communicated clearly, no fluff or hidden costs.
The turnaround was remarkably quick, finished in under 90 minutes. When I collected it, the screen was impeccable—sharp resolution, fluid touch sensitivity, and no lingering artifacts from the break. They buffed out minor dents on the edges and verified all features, including fingerprint sensor and battery health, right there in the shop.
Pricing was transparent and value-packed, far below carrier store rates, with an exact match to the quote and a solid 6-month warranty for added security. The place is well-maintained and user-friendly, boasting comfy seating, power outlets, and complimentary drinks.
Aaron tossed in advice on drop-proof cases and screen protectors. For screen repairs or any gadget issues in San Antonio, Mobile Up is exceptional—efficient, trustworthy, and customer-focused. Five stars; they’re my new favorites!”
“Your phone breaking and needing a replacement immediately is a pretty stressful situation. I started at T-Mobile (my provider at the time), and after a frustrating experience there, I walked across the parking lot to this AT&T store to see if they could help. Paul was my salesperson, and he was incredibly patient and helpful. What should have been a straightforward process ended up taking much longer than usual (completely my fault), including calls to all three credit bureaus and T-Mobile. Paul never rushed me, never showed frustration, and stayed friendly and kind throughout, when most people probably wouldn’t have.
The other salesperson who was working that evening was also very friendly and supportive, even though I unfortunately didn’t catch his name. Together, they made a stressful situation feel manageable. My phone trade-in went smoothly on their end, and I really appreciated the professionalism and patience from both of them.
This review is specifically for this store and the people who work here, not a general review of AT&T as a provider. If you’re dealing with a phone emergency and need help from real, decent humans, this location is a good place to go.”
“Excellent cellphones and cellphones repair store in San Antonio. Had a wonderful experience while purchasing a Galaxy s24 ultra for a really good price. Highly recommended for any cellphones need. Thank you cellphones depot.”
“Excellent service. The young lady, Elizabeth is the best I have ever seen. She was able to transfer all of my contacts and all of my apps and that was greatly appreciated she needs a raise in a promotion”
“Austin did an excellent job. He was diligent at finding the products and deals for our family plan. We saved money and got better devices for all of us. It took a long time but he was patient and we left with screen and camera protectors in place, all accounts and family members linked. He was very knowledgeable and friendly. Made an often frustrating task seem easy.”
“Joshua the manager is the best AT&T person I have ever dealt with and I’m from Louisiana. He helped me and my grandmother with everything down to the smallest details. Highly highly recommend. :)”
“Faby is phenomenal! I had a unique situation and she uniquely handled with with professionalism and positive vibes. Made me feel important and a priority. You can't fake that! Awesome Service❤️”
“Wow, Ruby was ..is..Amazing . She was sooo helpful. She fixed my phone issues is less that 5 minutes. Plz ? co.e over so she can assist you. She is so knowledgeable about apps and accessories. Best Boost person I've had all year and she didn't make me fill like I should of known what to do. She is so happy and friendly ☺️ ?”
“Eddie was Amazing and did an Excellent Job of Helping me get an Upgraded iPhone. He was very Informative and did great work with Transferring all my Data to my new phone It was great having someone so knowledgeable Thank you Eddie?”
“Hello, this is Patty dur.D.ER.I'm at the Broadway store in San Antonio, Texas and had the great good luck of meeting.Steve steve took care of every concern.I had every issue was pleasant.Smile put up with my not understanding everything.And if I could give him 10 stars or more.I would certainly tell you that he's outstanding”
“Was having issues with my phone Vanessa went above and beyond to help me fix the issue great customer service will definitely be coming back to this location from now on”
“Sal did an amazing job with fixing the inside screen of my Galaxy Z-fold 7. Only.took him 2 hours to fix it. That location truly did a great job. Thanks again Sal”
“Justin at AT&T at 281 North is by far the best person I’ve dealt with and have been with AT&T all over the country. Professional, expert knowledge, sense of humor and patience are his 4 cornerstones.”
“This is Richard Bock. Esmeralda helped me the other day when I was in a real jam. I was able to walk out with a replaced phone after losing mine within minutes and she went above and beyond in allowing me to call my family to arrange help. I promise she and her family will be getting a nice Xmas present this year.”
“I was tired of getting screwed by Verizon and wanted to change. David and Brandon were able to switch us over easily. They were very friendly and helpful. I’m happy with the service and time it took to get it done. I’d recommend coming to this store to get what you need done. Thanks guys for your help!”
“Parker Cardenas was very helpful in purchasing the iPad Pro 13 inch with a cellular line. He explained the pricing and protection options. He was courteous and professional”
“Roxie was exceptional! Came into the store at the end of a VERY long day trying to find my old phone looking to switch carriers over to my wife’s plan with ATT and get a new phone. Roxie walked over to help me the moment I came through the doors. She was both very knowledgeable and extremely patient given the situation I was in. In about 30 minutes I had a new phone and Roxie managed to find a SIGNIFICANT discount my wife and qualified for saving us hundreds annually. She even insisted on making sure the discount went through after the standard way started glitching out. Suffice to say thanks to her I’ll be a loyal ATT customer for a long time. They’re very lucky to have her at that location. Thanks for the help again Roxie!”
“Chris the manager at the store was very knowledgeable and helpful. He explained all the deals and what was available. Had we not went into the store we wouldn't have known that AT&T is doing some good things. Fiber internet reasonable priced, and being a veteran and a federal worker helped with them discounts. We can't thank him enough for all his help. Looking forward to a new relationship with AT&T.”
“I had a very good experience with Hailey at this location. My phone stopped working and I was able to get a new one after a pretty stressful day. She was a huge help and I am very appreciative of the smooth process. Would recommend her assistance.”
“Great the lady that helped me was sooo sweet and helpful. She explained everything perfectly and she was so patient I wish I got her name but it was July 12 around 4:30”
“Even though I’m trying to leave ATT the young man Jospeh totally helped me out, was patient and just good overall. WISH ALL CUSTOMER SERVICE PROVIDERS WERE THIS COOL IRL.”
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“I was in town visiting my daughter and decided to stop by and replace my phone on Black Friday morning. I am extremely satisfied with the service I received. Both store representatives were very knowledgeable and willing to assist. They even went above and beyond to make sure all my questions were answered. Excellent customer service, this store will definitely be my go to from this point on.”