Aerie is a popular retail location known for its friendly and helpful staff, providing a positive shopping experience. Many customers express appreciation for the service, highlighting employees who go above and beyond to assist. Shoppers have praised the store for its excellent selection and stress-free ordering, especially during in-store visits. However, there have been some concerns regarding online orders, particularly with delayed return policies and customer service experiences that were not as pleasant. While many enjoy the atmosphere and helpfulness of the staff, a few customers felt uncomfortable during their shopping due to employees not acknowledging them. Overall, Aerie remains a favored choice for many, with a strong reputation for customer service, although shoppers are advised to be cautious with online purchases, especially in winter.
Had such a great experience! Abbi approached my friend and I with a compliment and then proceeded to let us know about a sale that was going on (which was awesome btw) and then helped us sign up for their point system which we didn’t even know about! I love all the product here such cute stuff!
November 2025
Femboy friendly. No issues for a Femboy looking for feminine clothes here.
September 2025
huge thank you to brooklyn, maddy and lily for the chillest, most stress free experience on placing a huge and complicated order. the staff is so nice and goes above and beyond, give them a raise asap!!
