Ascent Credit Union is highly praised for its friendly, personalized service and customer-focused approach. Many customers appreciate the warm and inviting atmosphere at the Roy branch, where staff like Kaden make customers feel valued and cared for, often in a quick and efficient manner. The team is known for being kind, understanding, and willing to go the extra mile, such as providing vehicle information or assisting with loan processes. Customers who have worked with Ascent for years, sometimes over a decade, consistently report positive experiences across various services, including loans and accounts. The application process is described as easy, and improvements to online banking have made managing finances even more convenient. The staff is courteous, professional, and helpful, whether in person, by phone, or online. Whether securing auto loans, HELOCs, or other financial products, customers find the process smooth and quick, often with funds available in record time. Overall, Ascent Credit Union is recommended for those seeking personalized service, quick approvals, and a trustworthy financial partner. Their longstanding commitment to excellent service and customer satisfaction makes them a top choice for many.
Very efficient and helpful representatives. I always feel my bank accounts are secure at Ascent Credit union
December 2023
Cidney & Jenn were fantastic at getting my HELOC through the system in record time. In less than a week I had the funds available. I have had nothing but stellar assistance from the loan team as well as the local team at the Roy Branch!
December 2023
I've used this credit union for about 30 years. Even when I lived in Idaho for several years. They're the best.
