Ken Garff Volkswagen Parts Department is praised for its great service, with customers highlighting the fast and friendly staff, as well as the helpful updates they provide. The department is known for its ability to accommodate emergency repairs, even having the necessary parts in stock. While some find the prices a bit high, the department offers a comfortable waiting area with free drinks and the option of a free Uber ride. Overall, the department is described as a reliable and efficient place for Volkswagen services.
I was having trouble 1300 miles from home. They didn't have the part i needed but helped me locate it at a different dealership and gave me assistance to get me there. I didn't get the young lady in services name or the gentleman in parts but they were lifesavers!
November 2025
I really love the friendliness of the parts, employees and the fact that they remember me and most of my details off the top of their head. Reminds me why VW owners are just extra special unfriendly to each other.
July 2023
Waiting through a service visit. They do a great job.
