The Verizon store provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping.
Reviews highlight both positive experiences and significant challenges. Some customers report excellent service, describing staff as the best, very knowledgeable, helpful, polite, and professional with zero pressure. In specific difficult situations, such as complex account transfers and phone activations that resulted in a week without service, employees are noted for being extremely kind, patient, calm, cool, and collected. They work diligently for many hours to resolve problems, submit necessary tickets, provide temporary solutions, and follow up persistently until issues are fixed. This level of care has restored faith in Verizon for some customers after initial frustrations.
Other experiences mention service errors that create major inconveniences. Overall, the store team is commended for treating customers very well even when unable to immediately solve technical problems, encouraging customers to return for future needs.
Scotty is dope! Helped my wife and I with our new account. Seamless transaction. Super friendly and welcoming. Knowledgeable and extremely helpful! Thanks Verizon but mostly thanks Scotty!
August 2026
I had a great experience with the help for an upgrade would highly recommend.
August 2026
Wonderful experience at Verizon in Riverton. The manager and associates took care of my needs and answered all of my questions. Even disputed a charge I had been given regarding international calling.
