The Verizon store provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews highlight both positive experiences and significant challenges. Some customers report excellent service, describing staff as the best, very knowledgeable, helpful, polite, and professional with zero pressure. In specific difficult situations, such as complex account transfers and phone activations that resulted in a week without service, employees are noted for being extremely kind, patient, calm, cool, and collected. They work diligently for many hours to resolve problems, submit necessary tickets, provide temporary solutions, and follow up persistently until issues are fixed. This level of care has restored faith in Verizon for some customers after initial frustrations. Other experiences mention service errors that create major inconveniences. Overall, the store team is commended for treating customers very well even when unable to immediately solve technical problems, encouraging customers to return for future needs.
Julian helped us fix an issue we had been struggling with for months and we were. instantly told no one could fix the issue they caused. He hit a button and fixed it for us in a matter of a few minutes! If you go here we highly recommend asking for him if he is working!
June 2026
Julian at Verizon in Mountain View Village was exceptional! He was very thorough, knowable and easy to talk to! We had a great experience and we love this store!
June 2026
Macy, Zack, Robbie, and Connor were awesome! Thank you for the great customer service!
