Cricket Wireless Authorized Retailer offers a range of services and products for customers looking to purchase phones and plans. Customers appreciate the helpful and friendly staff, with one reviewer highlighting the excellent service provided by a representative named Joy, who resolved an account issue and sold a quality case at a reasonable price. Many customers mention how affordable and good the prices are, with one customer stating they paid under $15 for a new phone and the first month of service, and others noting their plans start at around $25 with unlimited talk and text plus 15 GB of hotspot data. While some customers experienced confusion about charges, such as a $32 fee for a charging box that was not wanted, overall, the staff’s assistance was valued. One reviewer noted that a staff member helped them understand their bill, though there was some misunderstanding about certain charges. Another customer appreciated the staff’s helpfulness in guiding them to shop online when they didn't find what they needed in the store. The store’s service quality is generally seen as great, and customers feel they get good value for their money. The store also maintains a casual environment, with some mentions of the lack of mask enforcement. Overall, Cricket Wireless Authorized Retailer is viewed as a friendly, affordable, and helpful place for mobile services.
The customer care guy was very helpful and I got what I wanted.
February 2022
Even though I didn't buy what I needed at the time, the staff was very helpful and lead me to buy online which was what I intended to do in first place.No masks by employees and that's why I bought afterwards.
February 2022
Hector the Manager was very professional and kind. Great suggestions and Customer Service experience.
