All of the reviews about delivery NEVER happening, items NEVER shipping, quality being crap, are all true. I echo all the comments about pottery barn being a poor business in every way. I will never buy another item from PB again.
May 2023
I love Pottery Barn (other than their return policy), but this store’s customer service is really poor. They rarely answer the phone and when I scheduled an in-home design consult (twice!) they canceled it and just said “Sorry, no one can do it” or just canceled with no communication whatsoever. SO frustrating!
April 2023
NO CUSTOMER SERVICE!!! This store is located in a bad part of SLC, in the creepy Trolley Mall. No parking in the front- don't go on a weekend. The store is HUGE and great stuff, but severely understaffed! Good luck finding a cashier to check you out. I tried calling them on the phone today, no one answers.
