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“I went in to this location this morning after almost two months of inconsistent and frustrating back and forth with T Mobile’s customer service line. The primary account holder in my family passed away and managing the account became seemingly impossible and more confusing every time I spoke to someone at T Mobile over the phone for help. I decided to head into a store to try to resolve my problems. Beau was the representative that helped me, he went above and beyond, solved my rather complicated problems in under an hour and was so kind. Mason, the manager, helped us finish up and I could not have been happier with my experience. I am so grateful to Beau and Mason. Thank you again and again!”
“We had a great experience today with the sales associate Rafael (Rafa). My mom had her phone stolen out of her car and we needed a phone today. He was so helpful getting her new phone all set up and ready to go so she didn’t have to do anything her self. We really appreciated it. Thanks again, Rafael!”
“Just wanted to thank Bennett, Zak and Emmett at the Highland Tmobile store. I was without a phone for a few days and they all worked together to help me get a replacement. They even gave me a loaner phone while i waited. Great people that really stepped up and treated me like a valued person. Thank you.”
“At first I was very Skeptical due to all the bad reviews. Super happy with the service. Tech guys (specially Todd) went above and beyond for me. My builder provided me with wrong routers, internet extenders and all these high-tech items. Spend lots of money for no reason. Because it will not work up travers mnt. Simple router will work bought my router at Costco netgear orbi. After plugging in it hasn’t stop working. Super happy with the service and there techs super amazing.”
“Cannon helped me at the American Fork store and the process of returning my equipment was very quick and easy. He made it really easy. I was in and out of there in less than 10 minutes. Just what this busy mom needs, thanks!! Can the man was great! ??”
“Long time customer, now at a new house in the area. Very quick service hookup, great customer service with the office staff and the service reps. Thanks for the years of trouble free service and rapid recovery times!”
“Went in for a new phone and got a great deal, Danny was really awesome he was helpful and got me in and out in great time with a better phone than I though I could get!”
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“We’ve only had them for a couple weeks now, but overall the experience has been leaps and bounds better than Xfinity. They were in time, super helpful, and very communicative. Thus far the internet has been great too.”