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“In today’s society customer service seems to be a dying art but Jose was so wonderful that it was a delight that I haven’t experienced in years. He was able to navigate me through all the questions and administrative things I needed to achieve. I was so impressed that when my son arrives home to the states as he lives abroad I want to move all my financial business from Bank of America here to Utah First as I feel more confident navigating my financial needs with those who are more willing to address my personal needs and taking the time to help me achieve those goals. Everyone in American Fork Utah First is an absolute pleasure to work with.
Thank you
Priscilla L. “Charlie” Tometich
3643 W Donne Ln. Unit W 102
Herriman Utah 84096”
“Holy cow. Elyssa and Kristi aren’t just financial professionals, they were my therapists today!! So kind, so patient and willing to listen to my situation. I’ve been going through a really difficult time in life and they were so happy to help me figure out some payment plan options on my loan while I figure out my finances and where not judgmental in the slightest, felt like I was treated like a human. I still have my truck and am able to kart around to boys thanks to them! Thank you both so much. So grateful!!:)”
“I called this morning to ask for some account information and assistance transferring funds for loan payments due today, and was greeted kindly by the bank teller who was efficient and helpful in responding to my needs and carrying out my requests by facilitating those transactions for me, which I so appreciated him doing and for which I thank him very much !!”
“Just realized that I have never written up a positive review for SSFCU. I have done all of my main banking here since 2012 and have had nothing but positive experiences. I have seen many staff members come and go over the years, but they always manage to end up getting replaced by well trained and friendly individuals. Jackie has been at this branch for quite a few years now and is just awesome! It's always nice to walk in and be greeted by name and with a smiling face. I observe this type of treatment with many customers that walk in by many of the staff on a regular basis, so I'm not just some anomaly. On top of that, they have great options for your accounts and make it really easy to get stuff done. Great place to do your banking!”
“After Dan W helped us increase and maintain our overdraft protection, we returned to Dan for a used car loan (we had paid off the previous used car loan). Dan really cares!”
“Security Service Federal Credit Union (SSFCU) stands out as one of the most member-focused financial institutions in the U.S., delivering a refreshing alternative to traditional big banks. From the moment you interact with them, it’s clear their priority isn’t profit—it’s people.
What really makes SSFCU shine is its exceptional customer service. Members consistently highlight how friendly, patient, and knowledgeable the staff are, whether you’re opening your first account or navigating complex loan options. There’s a genuine sense that they want to help you succeed financially, not just sell you products.
Their low fees and competitive rates are another major advantage. Compared to many national banks, SSFCU offers better interest rates on savings accounts and loans, helping members keep more of their money. Their auto loans and mortgage options, in particular, are often praised for being straightforward and affordable.
SSFCU also excels in accessibility and convenience. With a robust online banking platform and mobile app, managing your finances is simple and intuitive. They also provide a wide ATM network and shared branching, so you’re rarely far from your money—even when traveling.
Another standout feature is their commitment to financial education and community involvement. SSFCU actively supports its members with tools, resources, and programs designed to improve financial literacy and long-term stability.
Of course, no institution is perfect—some members mention that certain processes (like loan approvals during peak times) can be slower than expected. But overall, the positives far outweigh the negatives.
Bottom line:
If you’re looking for a trustworthy, member-first financial institution with excellent service, fair rates, and a strong community focus, Security Service Federal Credit Union is an outstanding choice.”
“I’ve been to plenty of banks and credit unions where you feel like just another account number, but Morgan at UCCU is the complete opposite. He genuinely cares and takes the time to understand what you actually need. He’s helped me with multiple personal and business accounts and loans, and every time he’s been personable, knowledgeable, and looking out for my best interest. Thanks to Morgan, UCCU feels less like a transaction and more like a relationship. He’s the reason I keep coming back and plan to do business here for years to come. If you’re looking for someone who’ll treat you like a person and not a customer, ask for Morgan.”
“I am very grateful for becoming part of the Freedom Credit Union family. Stacey and Maria made the account-opening process very simple and efficient. The online app is user-friendly and allows to deposit checks online as well as make transfers and pay bills.”
“I absolutely love this bank! Sometimes I visit, the staff are incredibly friendly, helpful, and make the experience so enjoyable. It’s clear they genuinely care about their customers. I especially want to give a huge shoutout to Parker at Desert Bank he went above and beyond to assist me, answer all my questions, and make everything smooth and easy. It’s rare to find service this thoughtful and professional, and it really makes a difference. I highly recommend this bank to anyone looking for not just great banking services, but also a team that truly cares about their clients.”
“Excellent service! The representative was extremely kind, professional, and helpful throughout the entire process. She handled our request efficiently and made everything very easy to understand.”
“This is the most amazing bank! My old one sucked:( I’m so glad I made the switch! The team was so friendly and helpful. A great way to get access to loans and credit cards! Also amazing car loan interest rates! 10/10 slayed boots down and would recommend! And they even gave me a free drink so bonus points for that!”
“Everyone at this branch is nothing short of amazing. My wife and I were recently victims of a scam, and the entire team went above and beyond to help us through a stressful situation. They made sure we were taken care of quickly, professionally, and with genuine care and compassion. The level of customer service we received was outstanding, and we honestly couldn't have asked for a better experience given the circumstances. We are incredibly grateful for all of their help and support.”
“We recently refinanced some auto loans at Alpine Credit Union. I compared rates and terms at a lot of places and Alpine had the best options. Cindy at the Highland branch was awesome and made the whole process very easy and convenient.”
“Braydon in AF was extremely helpful and knowledgeable. I expressed my frustration with Mountian America having their online baking site down three days. He was very considerate and asked me why I didn't do it. I told him because my car is with them. He said well we can transfer your car loan here he took the time to look at my credit score and my interest rate would even be two points lower than it was with the Mountian America. I am a very happy girl”
“Elsie Help me to get my loan, after visiting she still was helping me out via Text and was so helpful, she went above and beyond my expectations and I really appreciate a service like that since I live up north. Thank you Elsie!”
“Great local credit union. Can handle everything a traditional bank can do and save you lots of money in fees and interest. Staff is always professional and courteous and the credit union has a hometown feel.”
“I love Pacific Horizon! They have been super helpful with both of my car loans. James has been exceptionally helpful and has made things super easy. Every time I call I am attended to quickly with great service!”
“I love Alpine Credit Union. I’ve selected them for several of my auto loans and banking needs. They’re always professional and quick to respond. I’ll keep coming back for that personal touch.”
“I recently opened a new account with the Golden West North Orem branch and I am very pleased with the entire team!! The Manager, Ms, Snell was very helpful and great to work with. I would recommend Golden West Credit Union for sure!! Thanks Golden West!!!”
“I've had a account at Alpine Credit union since the late 70's I've never experienced any problems or difficulties. The only difference the loan process or credit approval has sped up.”
“Ashley at the North Orem Branch is excellent to work with very efficient and kind!
She helped me with a wire the other day, and everything worked successfully!”
“I was able to get my auto loan approved in the morning and my banker input everything into the system in the morning at Midvale. When seller and I arrived at this branch to sign the contract, it only took us 15 mins to finish everything. Conner Williams did a fantastic job assisting us to finish the signing process smoothly and efficiently.
Huge thanks to all the folks in the team, also thanks to the leadership of branch manager, KIERRA FOX.”
“Love banking with them! I’m in the branch 2-5 times a week and I’ve never had any issue. I can always get in and out quickly. The staff is awesome to work with. Highly recommend!”
“Lilly was exceptional, really but really helpful, I have never seen no one as good as she was, thanks for
Been so helpfull and so kind, you did the best service, and I appreciate as a member of UCCU !”
“Easy to use ATM with teller assist as well. I used my cards from other banks, got cash and then deposited it into an individuals account without their card through teller assist all through the ATM.”
“The men Reuben and Elijah, each of them at different times were so patient … trying everything and bringing their skill/knowledge together for a successful outcome! Never gave up!”
“Luis provided outstanding service during my visit. He was attentive, efficient, and very knowledgeable. He took the time to explain everything clearly and made sure all my concerns were addressed. His professionalism and friendly attitude made a big difference. Highly recommend!”
“Love Mountsin America Credit Union! The tellers are so helpful and can answer almost anything you need! Loan officers are looking out for our best interests in mind always.
So HAPPY with MACU!!”
“My wife and I needed to create a special checking account that was a non standard account. The staff asked appropriate questions which aided them in fulfilling our request. We are pleased with the results of our unusual request.”
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“As the owner of a car dealership, I have been working with the America First Credit Union Vineyard Branch for several years, and I can confidently say that this is one of the most professional and customer-focused banking teams I have ever had the pleasure of working with.
The level of customer service provided by this branch is truly exceptional. Every employee consistently demonstrates professionalism, courtesy, knowledge, and a genuine commitment to helping members succeed. Whether handling routine transactions or assisting with complex business banking needs, the staff always go above and beyond expectations.
A special recognition goes to Michelle, the Branch Manager, whose leadership, dedication, and professionalism set the tone for the entire branch. Her commitment to excellence is reflected in every member of her team. It is clear that she has built a culture centered around outstanding service, respect, and professionalism.
In my opinion, the Vineyard Branch deserves to be recognized as an award-winning branch among all America First Credit Union locations throughout Utah. The customer service here is not merely excellent it is truly world-class. Every visit is a positive experience, and every interaction leaves me impressed by the competence and professionalism of the staff.
As a business owner who relies heavily on banking services, I understand how important it is to work with people who are knowledgeable, responsive, and trustworthy. The Vineyard Branch consistently exceeds those expectations.
I highly recommend this branch to anyone seeking exceptional banking services. America First Credit Union is fortunate to have a team of this caliber representing the organization.
I would also like to encourage the leadership of America First Credit Union to recognize and reward the employees of the Vineyard Branch for their outstanding performance. This team genuinely deserves special recognition and in my opinion, financial rewards as well for the exceptional service they provide every day.
Thank you to Michelle and the entire Vineyard Branch team for your professionalism, dedication, and commitment to excellence. You have earned my trust, my business, and my highest recommendation.”